TRAINEE: Client Lifecycle and Digital

RESPONSIBILITIES

• Prioritization of requests and leading prioritization meetings with dedicate representatives from each business line
• Help the client/sales to understand SG’s KYC requirements and provide additional rational as to why certain documents are being requested
• Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases
• Take responsibility for the proper management of KYC files and client records in the information systems
• Use strong communication skills (verbal and written) to on-board new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure.  Manage communication & updates between all key stakeholders
• Ensure weekly productivity targets are met while quality remains at the highest standards
• The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
• Central point of contact for external Clients and internal stakeholders
• Ownership of the case from the point of documents collection to validation
• The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis
• Advisory role for all BLs and Clients
• Understand profitability and urgency and challenge the non-standard requests
• Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans

PROFILE REQUIRED

• Recent Graduate with a bachelor’s or master’s degree in finance, business administration or economics
• Fluent in English, with an Asian language being a plus
• Demonstrate the capacity to work in a team environment, on collective success
• Display responsibility and act ethically
• Display commitment, demonstrating consideration for others
• Ability to adapt quickly to challenging situations and find innovative solutions
• Ability to produce clear and concise deck on power point to support presentation/discussion
• Good communication skills
• Well organized and details oriented

This is a fixed term 12-month Trainee contract with Societe Generale. You will form part of the team on a full-time basis. In order to apply for the Trainee position please ensure you have completed your qualification and will be available to work full time for the duration of the Trainee contract.

Behavioral Skills:

• Team Spirit - Synergies: I make cooperation with colleagues in and outside my team a priority
• Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
• Innovation - Thinking out of the box/Creativity: I propose new ideas and solutions
• Innovation - Change management: I support change
• Responsibility - Accountability: I make decisions in my scope of responsibilities
• Commitment - Sustainability: I strive to develop my skills and knowledge

BUSINESS INSIGHT

Company Description:

Societe Generale is one of the leading European financial services groups. Based on a diversified and integrated banking model, the Group combines financial strength and proven expertise in innovation with a strategy of sustainable growth. Committed to the positive transformations of the world’s societies and economies, Societe Generale seeks to build together with its clients, a better and sustainable future through responsible and innovative financial solutions. Active in the real economy for over 160 years, with a solid position in Europe and connected to the rest of the world, Societe Generale has over 126,000 employees in 65 countries and supports 25 million individual clients, businesses and institutional investors worldwide (figures as of January 2024). We have a presence in 11 locations across Asia Pacific. With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ around 2,200 employees in the region. In addition, Societe Generale's Global Solution Centre (SGGSC) in Bangalore and Chennai supports the Group in Asia Pacific and globally with customized business solutions.

Department Description:

The Case Lead team sits in CLD department (Client Lifecycle & Digital) and is the interface between clients and internal key stakeholders. As dedicated point of contact, the team is responsible for the successful integration of new clients by identifying KYC requirements, collecting and validating documents that cannot be obtained through any public sources and performing background checks and AML analysis for new clients. The team is also the main point of contact for all onboarding related matters for our different business lines in the region. Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process. The team provides advisory services internally and externally and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization. Coordination of priorities with different Business Lines in Asia is critical to have an efficient onboarding process and to use our resources in the most optimal way. The Case Lead is also accountable for the accuracy of the file in line with policy and procedure and in addition responsible for final validation of the file from KYC perspective.