2024 Graduate Program - IT Service Desk

Are you ready to open doors?  

Well, you’re in the right place! There is no better place to start a career than at SW. We are a progressive advisory and accounting firm with an 85-year history in Australia.

For graduates and students, SW represents a chance to open doors and take the lead to create opportunities for our clients and our people. Haven’t heard of us? The answer is simple: we’ve been quietly and diligently working behind the scenes, focusing on growth and expansion into new markets and locations while continuing to serve our established clients with dedication.

Apply now, join the Australia’s best kept accounting secret and experience what it's like to be part of a team that leads the way and creates opportunities every day!

Join SW, a hidden Gem in the world of accounting: 

• Be a part of a recognised leader in Graduate and Internship programs winning numerous awards since 2016!
• Join a firm that is growing and open to change and disruption in today’s economy
• Extra leave days, matched time, and dedicated Wellness Wing to encourage your work-life balance
• Weekly team lunches, regular social events and offsites to foster a positive work culture
• Receive $500 wardrobe supplement to go towards your professional attire
• We believe in building meaningful relationships with our Graduates from the moment we first connect
• Mentor program, dedicating a buddy to guide you through the program and show you the ropes

 Graduate at SW 

As a graduate at SW, you create your own pathway, putting you in the driver’s seat of your career. You’ll enjoy a whole new world of thinking, culture and experiences, and to help support you in being your best self at work. Best of all - our experienced teams will be there to support and guide you along the way. If you’re looking to work one-on-one with some of the best in the business our Graduate program is for you. 

About us: Australia’s best kept accounting secret

In Australia, we operate in Melbourne, Sydney, Brisbane and Perth with over 400 people and 41 Partners nationally. Taking the lead, SW joined the rapidly growing ShineWing International Network, one of the world’s leading organisations of independently owned and managed advisory and accounting firms. With access to a global network and a team of over 12,000 professionals, 490+ Partners, in 95+ offices, across 19 countries and regions, we work together to open doors to opportunity in Australia, Asia and across the world.

We have been recognised as a Graduate and Intern Employer of choice in 2017, 2018, 2019, 2020, 2021, 2022, 2023 and 2024 as compiled by the Australian Association of Graduate Employers (AAGE) and the Australian Financial Review. 

IT Service Desk

Our passionate, results focused IT team work collaboratively to deliver commercial and practical IT solutions to our internal clients.  We embrace the opportunity to drive change through the business and are motivated to enable the firm to achieve its strategic priorities.  As the IT Service Desk Officer, you will engage and collaborate with various internal and external stakeholders (including service providers, vendors, and offshore team members) to deliver a successful and professional service outcome.

Graduate IT Service Desk Responsibilities

• Providing exceptional customer service in person and remotely 
• End user support of core business applications
• Onboarding and offboarding users
• Support and Administration of Microsoft Office 365 applications and Azure AD/IaaS
• Microsoft Windows Clients OS life-cycle management
• Creating and updating process documentation
• Hardware asset management
• And more!

Who we’re looking for:

• You’re passionate about making a difference and opening doors to new opportunities for our clients
• You’re energetic about putting knowledge into practice
• You’re unique, one of a kind, and bring a different perspective – we value diversity of thought and a growth mindset
• You’re authentic, empathetic and a team-player who thrives in a collaborative environment
• Recent graduate with a degree and/or certification in IT or a related discipline
• Applicants must be a citizen of, or hold permanent residency in, Australia or New Zealand

Join a growing firm that will open doors to growth and opportunities where you can make your own journey and love your work. 

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