Telstra Health improves lives through digitally-enabled care for our community.

Over more than 7 years, Telstra Health has grown to become Australia's largest eHealth company and is a wholly-owned subsidiary of Telstra Corporation Pty Ltd. We are a trusted partner of major health and aged care providers across Australia and the UK. Our solutions help support a broad range of public and private providers across sectors including: healthcare, aged and disability care including hospitals, Government, Aboriginal Medical Services, pharmacy, primary and community health, and population health and prevention. Telstra Health employs more than 1,200 people across 17 locations in Australia, UK, Canada and our international footprint is expanding!

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We assist in delivering platforms that connect clinical information across multiple providers to improve patient care, and we help provide innovative solutions in health data analytics and new ways to help deliver care through telehealth and consumer solutions. We work with and support a number of large organisation and institutions, including the Australian Government Department of Health, My Health Record, Tasmanian Government and Healthscope, among many others.

At Telstra Health, we are using this experience and our expertise in digital health to help improve lives through connected healthcare. We are uniquely positioned to achieve our vision: To realise a connected and improved digital health experience for all.

Click on the link below to find out more:

https://www.telstrahealth.com/content/dam/telstrahealth/careers/Connected%20Health%20Landscape%20animation_TH%20logo.mp4

Our values and behavioural standards are our shared beliefs about what we stand for and how we operate. They shape our decisions, actions and culture, guiding us on how to work together.

Our values:

• We are changemakers
• We are better together
• We care
• We make it simple

Our behavioural standards:

• People first
• Reach out and help
• Courage to be open

We recognise the value of having diverse employees who represent unique perspectives and experiences and we’re passionate about creating an environment that’s inclusive and supportive, where everyone can truly be themselves. We know that diversity and inclusion fosters greater innovation and better customer connection, and helps us attract, engage and retain talented people. We are committed to gender equity, First Nations peoples and long-term reconciliation, and your wellbeing and development.

At Telstra Health, we are focused on nurturing talent and developing our future leaders. Our graduate program is centred on this, and we're on the lookout for the next generation of passionate and enthusiastic graduates willing to challenge their thinking, apply their skills, and develop their careers in a fast-paced technological environment to improve lives through digitally enabled care for our community.

As a graduate in Telstra Health, you will be provided with the unique opportunity to learn and develop your skills in a supportive and collaborative environment surrounded by world-leading technology and experts in digital solutions.

To support your career growth, we ensure professional, senior supervision is always available for all employees, regardless of your role or location, in addition to providing a range of employee engagement initiatives to be involved in outside of your day-to-day role. As a graduate at Telstra Health, working with us will give you the opportunity to impact lives in a variety of ways.

We believe all Australians deserve access to high quality healthcare. Telstra Health operates across seven key sectors. These include:

• Hospitals and Connected Health
• Primary and Community Health
• Aged and Disability
• Virtual Care Solutions
• Pharmacy
• Population Health Solutions
• Innovation and Analytics

As a Telstra Health graduate, you will have the opportunity to impact lives through digitally-enabled care by directly working to:

• Help providers deliver safer, high quality patient care and manage medications safely and securely 
• Enabling solutions that integrate clinical information across health systems to enable safer, well-informed and more personalized patient care
• Help providers care for an ageing population and the disability sector to deliver optimal care
• Support healthcare organisations to make better and faster decisions through our capabilities in data and analytics 
• Most importantly – improve efficiency

The Telstra Health Graduate Program is a 14 month program with opportunities available through 2 intakes - June 2022 and February 2023. Positions are available across our Melbourne, Sydney and Brisbane locations. We will provide you with continuous learning and development opportunities through our structured development program, designed to support you throughout your journey at Telstra Health.

What will Telstra Health graduates do?

Our graduate program will provide you with opportunities and support to apply your knowledge and expertise. As Telstra evolves, so will you. Here, you will work on great things that matter. It’s challenging, varied and rewarding – it is work you will be proud of. Our digital health software solutions means that we enable the lives of our people, teams and the communities we serve on a daily basis. As a Telstra Health graduate, you will be able to collaborate with the best people in their field and have the knowledge that your ideas will always be welcome. Plus, you’ll get the tools and flexibility to help you thrive, your way.

Your Development Journey

Our structured development program is designed to support you throughout your journey at Telstra Health, through immersive learning experiences and working with industry leaders to guide you to becoming a future leader. Our development program will see you meeting with your fellow graduates to participate in tailored learning and development workshops, aimed at growing and developing your skillset as you transition into the workplace. We will support you to be at your best and set you up for success in your career at Telstra Health.

So that you know what you can expect when applying, we’ve outlined the steps of our graduate recruitment process below, along with some helpful hints for each stage.

Completing an online application form

The application form is the first stage of your journey with Telstra Health and helps us build our knowledge around your educational and work background, experiences and skills. We want to understand how you would fit right in at Telstra Health and why you have taken an interest in our graduate program. Make sure to check that you are eligible for the program and tell us what motivated you to apply for our program.

Online assessments

The second stage of our recruitment process is a range of online assessments. These help us to capture information that allows us to understand your preferred ways of working, and how we can best support you when working at Telstra Health.

Video interview

The video interview is a short one-way online interview where you will record timed responses to a range of interview questions for us to review. This allows us to get a better understanding of you as an individual and your communication style. There will also be various competencies that we’d like to see throughout your interview, that we believe will make for a successful graduate at Telstra Health.

Assessment Centre and Interview

The Assessment Centre is an opportunity for us to meet and interact with you directly! There is an exciting range of activities for you to participate in during the session, but what is most important is that you will have the chance to learn more about Telstra Health as a company, and see who you could be working with in the near future. This is a great opportunity and we encourage you to ask us questions about the graduate program and our business and show us why you would be a great fit at Telstra Health.

William Grant, Senior Product Manager, Virtual Care Solutions

“I was one of the few that was fortunate enough to be selected as part of Telstra Health’s first Indigenous Cultural Immersion program in 2019. After arriving in Cairns, QLD, we set out and travelled across a dirt road for the majority of the trip, crossing the many crocodile inhabited creek crossings through the World Heritage Daintree Forest. The primary objective of the trip was to ‘immerse’ ourselves with the locals, and we did this by staying on the homelands of the Bintha-Warra people near Hope Vale and the Jajikal homelands near Wujal Wujal. We spent some time visiting the various health services too, including the health centres in Hope Vale and Wujal and the local hospital in Cooktown. The difference between staying in these remote locations generally and actually staying on a remote Indigenous homeland is that it give you an understanding of what Traditional Indigenous Country and lands mean to Aboriginal and Torres Strait Islander communities – it’s a spiritual and cultural experience like nothing else.”

Lucy Platz, Strategy Analyst, Strategy Business Development and Advistory Services

“Since joining Telstra Health, my role has evolved from working as an Associate across the Strategy and Human Resources teams, to becoming a Strategy Analyst, with multiple opportunities available to enable my professional and personal development. Being in the early stages of my career, I’ve been greatly supported by various role models and leaders across our organisation. Most notably, I’ve taken part in two pilot programs throughout 2021; one centred on peer mentoring, where I was partnered with a Senior Solution Delivery Manager, and the other on group coaching, in which my group has been guided by an Executive Leadership Team member to collaborate on identified business opportunities or challenges. Both programs have been incredibly inspiring, as I’ve met new people with diverse backgrounds and experiences, who have significantly enriched my learnings.”

We recognise the value of having diverse employees who represent unique perspectives and experiences and we’re passionate about creating an environment that’s inclusive and supportive, where everyone can truly be themselves. We know that diversity and inclusion fosters greater innovation and better customer connection, and helps us attract, engage and retain talented people.

Our various internal Diversity, Inclusion and Wellbeing Employee Engagement Groups are also responsible for driving significant initiatives that provide opportunities to support and represent the diverse identities and passions of our people.  These four groups include Brilliant Connected Women (focused on gender diversity), Spectrum (our support network for LGBTQ+ identifying people), Yindyamarra Wakai (focused on Indigenous inclusion) and DISCC - the Diversity, Inclusion and Social Capital Committee (focused on four key areas of Wellbeing, Culture Identity, Accessibility, and Sustainability & Responsible Business).

Gender Equality

Champions of Change Coalition: We are proud members, stepping up the co-ordination of programs that reduce gender discrimination in the digital economy.

Equal opportunities: Our broad range of recruitment policies and programs help us address inherent bias that exists in the selection process, strengthen our representation of women across Telstra Health in all roles, particularly technology roles, and create equal opportunities for everyone.

Pipeline of talent: We ensure women are fairly represented on shortlists and interviews for technology and People Leader roles, and succession plans are in place to build a pipeline of future leadership talent.

16 weeks paid gender neutral parental leave: Our parental leave for all parents aims to give women and men equal opportunities to look after their family and puts gender equity front and centre.

Brilliant Connected Women in Digital Health network: In 2021, we have instigated significant initiatives aimed at improving gender diversity, equity and career advancement across the digital health industry. This has included launching the inaugural 2021 Brilliant Women in Digital Health award initiative and the Understanding Gender Diversity in Digital Health survey.

White Ribbon Workplace Accreditation Program: As part of our commitment to gender equality and creating a safe workplace with a culture of respect, we have begun this accreditation program in December 2021, set to take place over the next 12-18 months.

First Nations

Supporting the health and wellbeing of First Nations peoples: Our solutions, such as the Communicare platform, are streamlining and improving operational efficiencies in healthcare organisations, used by the majority of Aboriginal Medical Services.

Ongoing learning and development: We develop learning and awareness opportunities for employees to better understand the backgrounds, cultures, heritages, languages and challenges of Aboriginal and Torres Strait Islander communities.

Indigenous cultural immersion experiences: Selected employees have been part of multiple Indigenous cultural immersion trips, held on the private Homelands of Aboriginal families – with more opportunities planned in 2022.

Cultural and Ceremonial Leave available: We provide this leave to our people, so anyone who identifies as Aboriginal and/or Torres Strait Islander can use this leave to acknowledge significant cultural and traditional ceremonial dates.

Supported by our policies: Recruitment initiatives are in place to increase the representation of Aboriginal and Torres Strait Islander Peoples across Telstra Health, including an interview guarantee to ensure any shortlisted external candidates who identify as Indigenous are automatically interviewed.

Together, we’ll build connections for life.

We have a unique presence across the spectrum of health and aged care, including as the major software provider in residential aged care, in pharmacy, and supporting healthcare services right around Australia.

Our Benefits and Perks

Receive a 25% discount on the following Telstra services:

• Up to 2 fixed full service (home phone) services on the staff member’s account, which are for your personal household use (not to be used for business purposes or friends and family)
• 1 x home broadband plan
• 1 x Telstra TV device
• 1 x Foxtel from Telstra service
• 1 x Foxtel Now
• 1 x Netflix
• 1 x Kayo Sports
• 1 x Xbox all access service
• Up to 7 post-paid mobile plans

Download our brochure here to find out about more perks and benefits as a Telstra Health team member.

We’re committed to providing our employees with a working environment that promotes andfosters positive health and wellbeing, supporting the mental health and resilience of our workforce.

We offer support and resources through services such as Thrive - our mental health and resilience program, along with other support and resources through our EAP provider, Benestar.

We promote our culture from within. Throughout the calendar year, activities and initiatives are organised to highlight the importance of wellbeing, marked by days of significance, such as R U OK? Day and World Mental Health Day.

Telstra Health provides you with flexible working arrangements to suit your needs. We know you have a life outside of work, so our Flexible Work Policy helps our people work in a way that suits them, whether the reason be for family, capacity to work, mental health or any other personal reasons.

• You can make use of different leave options available, including our:
• Parental Leave Policy of 16 weeks paid leave
• Personal and Compassionate Leave
• Volunteer Leave
• Cultural and Ceremonial Leave
• Study and Exam leave
• Career breaks and purchase additional leave

From 2020-2021, we introduced both Pandemic Leave and a Wellbeing Day due to the impacts of the pandemic to further support our people during this difficult, and ongoing, period.

We also provide you with free access to LinkedIn Learning for both your professional and personal development. If you’re in a technical role, you will have free access to O’Reilly Learning, an exclusive technology learning platform.