About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this role, you’ll get to
* Work closely with Market Managers to maintain and promote strong partner relationships by introducing Trip.com Group's products and services to hotel partners.
* Ensure hotel partners’ product (e.g. room types, rates, promotions, availability & content) is consistently optimised and competitive across the platform to maximise customer experience.
* Act as a point of contact for Customer Service escalations, and work with hotel partners to ensure the best possible solution for the customer, partners and business.
* Liaison with hotel partners and Market Managers and address invoicing issues.
* Execute effectively based on KPI metrics (targets, goals and/or strategic objectives).
* Perform other ad-hoc duties as assigned.

What you'll need to succeed
* Bachelor degree or equivalent; major in Hotel & Hospitality Management is preferred
* Relevant experience in e-commerce, account management support, hotel reservation and travel agencies
* Great work ethic, positive and enthusiastic team player, and committed to providing superior service to hotel partners
* Excellent communication skills, ability to communicate effectively both orally and in writing
* Proficient in English skills; Mandarin Chinese language proficiency is preferred but not a must
* Strong analytical skills with the ability to collect, analyse, and disseminate significant amounts of information with attention to detail and accuracy
* With full work rights with no restrictions in Australia, ability to work 38 hours per week. 485 visa holders will be considered

Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?
* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
* We encourage flexible work arrangement
* Enjoy discounts for booking travel products at Trip.com
* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click[1] the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click [2] the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!

References
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1. https://www.youtube.com/watch?v=w4D31J3atps
2. https://www.youtube.com/watch?v=KQSUxvFTyqM