2023 Graduate - HR Services

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The Challenge

The Employee Resource Center (ERC) team is the first point of contact for all employee queries across Asia Pacific and Japan (APJ). This team provides essential first level Employee Experience (EX) support intended to improve manager and employee success by addressing inquiries related to Employee Experience policies, procedures and programs as well the entire employee life cycle.

The successful candidate for this role will have a proactive approach in anticipating employee-related needs and a solution centric mentality to resolving issues. They will also be passionate about delivering a high level of employee experience and excel in a fast paced and evolving environment.

What You’ll Do

  • As a member of the wider ERC team, act as employees' first contact point across APJ for all EX related questions.
  • Address questions related to the employee life cycle, EX policies, procedures, programs, and tools (such as Workday)
  • Support and drive local as well as regional projects and initiatives which requires excellent coordination skills, project managing and collaboration skills
  • Support onboarding initiatives such as delivering new hire orientation
  • Mitigate customer concerns as much as possible and focus on quick resolution
  • Responsible for managing, tracking, closing and reporting progress on employee inquiries and resolve cases using Service Now, Adobe's case tracking tool
  • Assist employees and managers on how to utilize and optimize self-service transactions using internal tools and resources
  • Provide voluntary separation support: primary executors of voluntary exit tasks who coach and support managers with any queries and address employee separation related questions
  • Address Tier 1 & 2 queries regarding compensation, benefits, HR data management

What you need to succeed

  • Demonstrated problem solving skills
  • Commitment to customer service and providing a positive employee experience
  • An effective communicator at all levels, both written and verbal
  • Process oriented and the ability to manage detailed work within an SLA environment whilst keeping NPS high
  • Strong drive for continuous learning and development
  • Ability to maintain the highest level of confidentiality
  • Ability to work independently and also be part of both virtual and local team structures
  • Ability to apply sound judgment and make decisions on when to advance issues
  • Proactive approach, you anticipate potential issues before they arise and diagnosis root issues through listening and inquiry
  • Previous experience in a shared services organization is a plus!
  • Additional language skillsets (Korean, Japanese, Mandarin) are a plus!

Get to know us a little more

We're a NASDAQ-listed leader in digital marketing and media software, we help individuals and enterprise customers to make, manage and measure content to achieve their business goals. 

Check out our fast facts to learn more about our business (https://www.adobe.com/au/about-adobe/fast-facts.html) and learn more about the business units at Adobe (https://universitycareerswithadobeaus.splashthat.com/)

Closed 2 days ago
Closed 2 days ago
  • Job type:Graduate Jobs
  • Disciplines:
    Administration, Arts and Humanities, Business and
    ...
  • Work rights:
    New Zealand Citizen, Australian Citizen,
    ...
  • Work from home:

    Hybrid remote

    Hybrid remote

    Employees are allowed to work remotely some of the time but most of the work is done at the company’s physical office. Remote work is considered a perk or a privilege. For example, an employee may work from home for 1-2 days per week.

  • Locations:
    Sydney
  • POSITION START DATE

    Feb 2023 (approx)

  • SALARY

    $65,000-$75,000

  • VACANCIES

    1

  • Program Duration

    Permanent

  • Closing Date:23rd Sep 2022, 1:59 pm

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