Technical Account Manager Associate Intern

Our company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The opportunity 

We're looking for goal-oriented people who thrive in a fast-paced team and are eager to apply their problem-solving skills to real business challenges. Each of our Customer Engineering interns will take on at least one individual special project related to the development and operation of our team. These could include efforts like tracking & measuring the success of our support programs, identifying and coordinating thought leadership and customer case studies, research and development of new operational approaches, or another similar project.

What you'll do 

• Research support approaches, customer opportunities, technology capabilities, and similar data points
• Build business reporting - charts, graphs, reports on any number of projects or initiatives
• Develop workflows, process documentation, recommendations around business strategy, and other knowledge assets
• Deliver at least one hallmark output related to your special project(s)
• Present findings and recommendations to Customer Engineering leaders
• Learn about how Customer Engineering (technical account management and support) fits into the equation and helps increase customer success at an enterprise technology company

What you need to succeed 

• An obsession for delivering a better customer experience
• Collaboration with diverse individuals across lines of business, functional areas, and different levels and geographies of an organization
• Orientation toward action, willingness to take initiative, and a desire to roll-up sleeves and dig deeply into a business
• Dedication to constant self-improvement and a willingness to be mentored
• Perseverance under pressure and a positive demeanor
• Sharp analytical thinking skills and intellectual curiosity
• Strong interpersonal skills (oral and written)
• Eagerness to seek creative solutions for project and data challenges
• Proficiency with the Microsoft Office product suite: Excel, PowerPoint, Word, SharePoint

Requirements

• Graduate in 2024 in a related field such as bachelor’s degree in business, marketing, computer science or similar
• Outstanding record of academic achievement
• Ability to work a minimum of 3 days per week for six months (April to Oct 2024)
• Australian citizen or permanent resident or a New Zealand citizen based in Sydney
• Demonstrated ability to learn quickly, be a team player, and manage change effectively
• Interest in either: sales, business, marketing, technology
• A self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professional
• Be proactive in stakeholder engagements
• Fluent in English

To learn more about what a Technical Account Manager role is about, you can watch this video.

Get to know us a little more

Simply put, we're a NASDAQ-listed leader in digital marketing and media software, we help individuals and enterprise customers to make, manage, measure, monetize content to achieve their business goals.