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Customer Relations Consultant, Sydney

  • Entry level opportunity for committed customer service super stars seeking a long-term career in financial services
  • Full-time paid training provided
  • Permanent full-time role based in the CBD

How will I help?

As a Customer Relations Consultant within BT, you will thrive on being able to assist a diverse range of customers with their superannuation while tackling complex and interesting problems. You will be working in a high energy environment, that is highly structured, monitored and collaborative. This Barangaroo-based contact centre role operates on a Monday to Friday rotating roster between 8:00am and 8:00pm.

What's in it for me?

As part of the Westpac Group, you will be able to have access to some of the best banking, wealth, and insurance benefits. At BT we commit to helping team members take their careers as far as possible. You will be entitled to a suite of online learning, continuous training modules and career planning tools to grow with us in an inclusive atmosphere, where life-long friendships can be made.

What do I need?

We are on the lookout for committed customer service super stars, who are looking to expand their career into superannuation, no previous superannuation experience necessary. To take full advantage of our full-time paid training and development, you'll only need the following:

  • Strong customer service experience, such as retail, hospitality, telco, or any customer service industry
  • Ability to commute to Barangaroo for full-time work, on a 5 day a week rotating, Monday to Friday roster between 8:00am and 8:00pm
  • Strong customer focused mindset and experience supporting customers and their escalations through empathy, creative problem solving and ownership
  • Must be confident in dealing with high call volumes, while potentially working from home
  • Must be able to work independently and as part of a team
  • Strong written and verbal communication skills
  • Computer and technology literate with an eye for detail and ability to proficiently multi-task

What's it like to work there?

BT is one of Australia's leading wealth management brands. As part of Westpac Group, BT has been helping Australians build and protect their wealth since 1969. We provide investment and superannuation solutions to help you prepare for today and tomorrow. We aim to provide a dynamic, supportive, friendly environment and culture for all. We have a drive for success and offer genuine career growth and development opportunities for committed team members looking for a career in financial services. BT Customer Relations is a fun and fast paced environment with an award winning office located in Barangaroo. You will thrive in an office environment, and this will be your home base but you will need the self-leadership and maturity to be able to work from home if it is required.

If this sounds like the right opportunity for you, please hit APPLY now!

The Westpac Group has implemented an Entry to Workplace Policy that requires employees and others entering our workplaces to be fully vaccinated against COVID-19 by relevant dates set out in the policy (subject to applicable medical exemptions). Our employees are required to comply with the policy regardless of whether they are in customer-facing or non-customer-facing roles (as employees in non-customer-facing roles are required to attend the workplace under our Hybrid Working Strategy). Further, the Westpac Group is required to comply with State/Territory issued public health orders/directions which require relevant workers to be vaccinated against COVID-19 to enter workplaces.

By applying for this role, you acknowledge that you are aware of our Entry to Workplace Policy, and if you secure employment with us, you will be required to comply with the policy.

Closed 19 days ago
Closed 19 days ago
  • Job type:Entry Level Jobs
  • Disciplines:

    Accounting, Actuary, Administration, Banking and Finance,

    ...
  • Work rights:

    Australian Permanent Resident, Australian Working

    ...
  • Locations:

    Sydney

  • Salary

    $63,000

  • VACANCIES

    29

  • POSITION START DATE

    Aug 2022 (approx)

  • accepts international

    Yes

  • Program Duration

    18 Months

  • Closing Date:20th Jul 2022, 1:59 pm

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