Build a practical career in technology operations

Keep major systems running. Support cloud upgrades. Investigate live issues. Build technical, service management, and problem-solving skills employers need.  

You do not need a STEM degree or years of experience. Bring curiosity, steady thinking under pressure, and a willingness to learn. FDM will train you in the rest.  

Start dates: rolling intake. Apply now.  

Your first 12 weeks  

You will get hands-on with IT service management, cloud, Python, Linux, DevOps tooling, IT security, and AI integrations. You will learn how incidents are triaged, root cause analysis works, and teams keep platforms stable.  

Roles you could move into  

• Production Support Analyst. Detect, investigate, and help fix outages so critical services keep running. 
• Site Reliability Engineer. Support stable, high-performing systems and help teams improve reliability. 
• DevOps Engineer. Build automation scripts and support deployment processes that reduce manual work. 
• Network Engineer. Support and improve the networks that move data between teams, platforms, and customers.  
• Production Support Analyst. Troubleshoot live issues, get fixes in fast, and keep critical systems available.  
• Service Analyst. Work across ITIL pipelines to keep service quality high and turnaround times sharp.  
• Technical Support. Help users and teams solve problems quickly with internal platforms and vendor applications.  

Where it leads: Your path can open into DevOps, site reliability, production support, security operations, business analysis, or risk.  

Consultant quote  

“I support application monitoring, troubleshooting, and post-trade processes in a global banking environment.” — Nurul Sazlina Binti Abdullah, IT Operations Consultant  

Why join FDM  

• Up to 12 weeks of hands-on training in FDM’s Skills Lab before your first client project 
• Experience with major global and Australian organisations across finance, insurance, and health 
• Project work with major global organisations across multiple industries 
• Practical exposure to cloud, Linux, Python, automation, service management, and AI fundamentals 
• Mentorship, coaching, and career support throughout your journey 
• A consultant community that helps you build your network and feel supported 

What you need to bring  

• Bachelor's degree or higher  
• Problem-solving and analytical thinking  
• Clear communication and collaboration  
• Ability to learn quickly   
• Australian citizen or permanent resident   
• Open to relocate for Sydney or Melbourne projects, with support   
• Commitment to FDM's 2.5-year Graduate Program   

Working arrangement: Office-based three to five days per week, depending on the client.  

How to apply

Submit application → Technical test → Phone interview → Video interview → Assessment Centre 

About FDM

FDM powers the people behind tech and innovation. For 35+ years, we have helped people start careers through training, coaching, and client work. FDM has 18 centres, 300+ client partners, and 20,000+ careers launched.  

Diversity, equity, and inclusion  

Tech careers should be open to everyone. When we say women, we welcome cis, trans, and gender-diverse women. People outside the binary and men are also welcome.