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Client Service Representative - Fintech

Looking for Graduate Customer Support jobs and client-facing roles with great progression opportunities in Sydney? Want to kickstart a career at a renowned FinTech company? This fantastic new Customer Success job could be perfect for you - apply today!

Company profile - FinTech
In this Customer Support role in Sydney, you'll be joining an award-winning and globally recognised FinTech organisation, revolutionising how we invest. They are pioneers in the stock trading market, with their secure platform supporting traders across 140 countries. Its mission is to empower millions of active users worldwide and make money management available to everyone. The unique platform is highly intuitive to inform and educate on stock markets, cryptocurrency, and more, with innovation and the client’s needs paramount.

Key responsibilities - Customer Success - FinTech
The successful Customer Services Executive can expect the following duties as part of their role:
  • You can expect a robust 3-week training program with a hands-on approach from the team
  • Being the first point of contact for incoming queries, primarily over live chat, emails & calls
  • Handle all requests for help with the platform and ensuring a professional and timely response
  • Representing the business and product with a positive attitude and the highest level of service
  • Developing a foundation of knowledge in finance and deep-dive into FinTech

Job requirements - Customer Success - FinTech
  • Ideally educated to degree level in a relevant degree (e.g. Business, Commerce, Accounting, Finance) – but also great if you just have a personal interest in financial markets outside of your studies!
  • A willingness to learn and a self-motivated drive to succeed
  • Any previous experience in Customer Service (e.g. retail, hospitality, etc.)
  • You thrive in a team environment and can build rapport easily
  • An excellent communicator, both written & verbal
  • High attention to detail
  • Additional languages are awesome!

Benefits of the role - Customer Success - FinTech
  • Competitive starting salary of $50,000 + super with a bonus structure of $6,000 annually
  • Always opportunity to earn extra cash with overtime
  • Join a fast-growing and dynamic team
  • Lots of opportunities for personal & professional development (e.g. lunch & learn, team leader catch-ups, Finance Graduate Certificate)
  • Fluid progression based on performance – you could see yourself rise rapidly up the ranks in their Customer Service team or into the wider business in Sales, Marketing, or Compliance
  • Fun and friendly environment!
  • Social engagements a plenty – monthly teas, drinks, and more!
  • You will be joining a fast-growing team that wants to share their knowledge and grow together!

Looking for a Customer Relationship role and on the hunt for a career in Tech or a career in Finance? If you're a personable graduate with excellent communication skills and a drive to succeed, this fantastic new Customer Success job could be the one for you - apply now!

Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.
Closing in 3 days
Closing in 3 days
  • Job type:Graduate Jobs
  • Disciplines:

    Banking and Finance, Business and Commerce,

  • Work rights:

    Australian Permanent Resident, New Zealand

  • Locations:

    New South Wales,

  • Closing Date:1st Dec 2021, 11:59 pm


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