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Client Services Executive

Looking for Graduate Customer Support jobs and Junior Client Services roles with great progression opportunities in Sydney? Want to kickstart a career at a renowned FinTech company? This fantastic new Customer Services Executive role in Sydney could be perfect for you - apply today!

Company profile
In this Customer Support role in Sydney, you'll be joining an award-winning and globally recognised FinTech organisation revolutionising how we invest. They are pioneers in the stock trading market with their secure platform supporting traders across 140 countries. Its mission is to empower millions of active users worldwide and make money management available to everyone. The unique platform is highly intuitive to inform and educate on stock markets, cryptocurrency and more, with innovation and the client’s needs paramount.

Job description - Client Services Executive
In this Customer Services job, you will be at the heart of the business and play a crucial part in assisting the rapidly increasing platform users. You will join the customer service team which is growing fast and with heaps of opportunities to progress and professionally develop. This is the perfect first step for a positive graduate with amazing interpersonal skills who enjoys helping people and has a real interest in financial markets. This really is the perfect way to get your foot in the door with a fast-growing FinTech team and as they grow, there will be huge scope to progress within the Customer Service team and into the wider business!

Key responsibilities - Client Services Executive
The successful Customer Services Executive can expect the following duties as part of their role:
  • You can expect a robust 3-week training program with a hands-on approach from the team
  • Being the first point of contact for incoming queries primarily over live chat, emails & calls
  • Handle all requests for help with the platform and ensuring a professional and timely response.
  • Representing the business and product with a positive attitude and the highest level of service
  • Developing a foundation of knowledge in finance and deep-dive into FinTech
Job requirements - Client Services Executive
  • Ideally educated to degree level in a relevant degree (e.g. Business, Commerce, Accounting, Finance) – but also great if you just have a personal interest in financial markets outside of your studies!
  • A willingness to learn
  • Any previous experience in customer service (e.g. retail, hospitality etc)
  • You thrive in a team environment
  • Self-motivated and a drive to succeed
  • A go-getter positive attitude
  • An excellent communicator, both written & verbal
  • High attention to detail
  • Additional languages are awesome!
  • The ability to build rapport with ease
Benefits of the role - Client Services Executive
  • Competitive starting salary of $50,000 + super with a bonus structure of $6,000 annually
  • Always opportunity to earn extra cash with overtime
  • Join a fast-growing and dynamic team
  • Lots of opportunities for personal & professional development (e.g. lunch & learn, team leader catch-ups, Finance Graduate Certificate)
  • Fluid progression based on performance – you could see yourself rise rapidly up the ranks in their customer service team or into the wider business in sales, marketing or compliance
  • Fun and friendly environment!
  • Social engagements a plenty – monthly teas, drinks and more!
  • You will be joining a fast-growing team that want to share their knowledge and grow together!
Looking to break into the world of Customer Succes and Client Services, and on the hunt for Customer Services jobs in Sydney? If you're a personable graduate with excellent communication skills and a drive to succeed, this fantastic new Customer Services Executive role could be the one for you - apply now!
Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this.
Closing in 4 days
Closing in 4 days
  • Job type:Graduate Jobs
  • Disciplines:

    Banking and Finance, Business and Commerce,

  • Work rights:

    Australian Permanent Resident, New Zealand

  • Locations:

    New South Wales,

  • Closing Date:28th Oct 2021, 9:59 pm


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