Company Profile - FinTech
Our client is a fast-growing FinTech startup with a big mission: to make investing simple and accessible for everyone. They’ve already helped over 200,000 customers take control of their finances and continue to expand this year.

They offer a super fund and a variety of investing products to transform how people think about money and invest.

The team is collaborative, passionate, and driven by innovation - whether it’s improving their superannuation fund, launching new investment products, or making technology more user-friendly. Joining now means being part of an exciting growth story, where your work directly helps people feel confident about their financial future.

Job description - Customer Support
In this Customer Support role, you will join the crux of the business, providing a trusted support service to their expanding customer base.
You will join their small dedicated team focused on delivering excellent customer service and become an expert across their products, including superannuation members, managed investments and US investing services.

Your role will play a key part in the constant development of their products through customer feedback and connecting with the wider team. And you can expect real career progression in the wider organisation.

Job responsibilities - Customer Support
In this customer support role, you will have in-depth training to deepen your product knowledge. The daily tasks will include, but not be limited to:

• Be the primary point of contact to customers via email, chat and phone
• Offer specialised support for superannuation enquiries
• Help their customers across the managed investment and US investing products
• Nurture relationships with customers
• Collaborate with internal teams to improve products and processes

Job requirements - Customer Support

• You're empathetic and enjoy solving problems
• Excellent communicator, both written and verbal
• Any relevant experience (e.g customer-facing)
• You pay attention to detail and can explain complex ideas simply.
• The ability to understand and translate complex problems into easily digestible information
• Curious about technology and open to learning more about superannuation and investment platforms (no prior experience required)
• Strong aptitude for continuous learning
• Full working rights in Australia

Job benefits - Customer Support

• Competitive graduate starting salary of $60k-$70k + Super
• Open-plan collaborative office space
• Hybrid working environment: 5 days in the office per fortnight
• Dedicated weekly time for learning and development
• Progression framework with the opportunity to grow your career in a variety of teams (e.g risk and compliance, investing, engineering, product and operations)
• Excellent onboarding process with lots of sources to help you become an expert in the field
• Fortnightly town hall meetings with the wider business - lots of opportunities to deep dive into technology
• Certifications