Company profile - Technical Service

Join the fastest-growing Australian technical services team in Adelaide. Our well-established client has 20 years of experience providing an exceptional technical service in the security, payments, retail and cash handling industries. This expert team works with an impressive client list, including ALDI, David Jones, Coles, Toshiba and leading payment providers.

They pride themselves on delivering outstanding 24/7 support to their customers and providing excellent training internally. They have a strong team culture and are looking for energetic and enthusiastic graduate talent to join their team!  

Job description -  Graduate Field Technician
In this Graduate field technician role, you will learn how to provide installation, maintenance and repairs to customer equipment and operating systems. You will provide ongoing exceptional customer service to internal and external customers and provide technical support to field technicians.

Job responsibilities - Graduate Field Technician
As a Graduate Field Technician, your role will involve, but not be limited to:

• Customer service: communicate clearly and professionally with clients
• Technical Diagnosis and repairs: inspect, test and diagnose equipment faults, apply the correct technical solutions
• Escalate unresolved issues to the Team leader
• Install, configure and commission new hardware/software, ensuring systems are fully operational
• Inventory compliance: Using a job management system to log job progress

Job requirements - Graduate Field Technician

• Ideally educated with a Certificate III or Degree in Electronics or Information Technology
• Valid Full Australian Driver's Licence
• Excellent proficiency in computer applications and software including Microsoft Office Suite
• Strong communication skills
• Customer-centric mindset!
• The ability to understand and apply electronic principles, e.g. familiarity with mobile phones and laptops
• Practical experience with computer hardware and related systems
• Knowledge of service-related electronic equipment
• Satisfactory National Police Clearance

Job benefits - Graduate Field Technician

• Excellent graduate salary of $73,275 package
• Full training provided
• Car allowance
• Company laptop and phone provided
• Great opportunity to progress within the company
• Hybrid work environment
• Opportunities for certifications