Start your career with the IAG Graduate Program and build a future that’s ready for anything.

IAG is the largest general insurance group in Australia and New Zealand. In Australia you may know one of our many leading brands including NRMA Insurance, CGU, WFI and ROLLiN’; all a part of our many insurance brands that turn the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders.

Our Customer Experience & Growth Graduate Program is open to candidates based in Naarm (Melbourne) or Gadigal Country (Sydney) commencing on February 9 2027. Working in our intermediated insurance business, you'll gain exposure to leading commercial insurance brands including CGU and WFI, helping support the brokers, businesses and regional communities we serve. This is an 18-month full-time program that offers multiple rotations and exposure within your chosen field. From day-one, you will be a permanent full-time employee and will have a permanent role upon completion. This means you’ll have all the benefits and flexibility we offer at IAG including flexible and hybrid working, a raft of career development resources (including a buddy system and access to the IAG Academy and LinkedIn Learning), up to 50% off your personal insurance, and partner discounts on flights, tech and more.

What You’ll Do

• Build and maintain relationships with brokers, partners and internal stakeholders, supporting the delivery of strong customer and commercial outcomes
• Contribute to projects that improve customer experience, operational processes and service delivery across the business
• Support broker partnership, customer growth and business development initiatives through research, analysis and stakeholder engagement
• Assist in the development and execution of marketing, customer and commercial initiatives that help attract, retain and grow customers
• Analyse customer, market and business data to identify insights and opportunities for improvement
• Collaborate across multiple teams to deliver business priorities, solve problems and drive continuous improvement
• Take ownership of your development, applying new skills and knowledge to make a meaningful contribution from day one

What You'll Bring

• A university degree or higher (graduated in 2024-2025) or be in your penultimate year of university with graduation expected by the end of 2026  –  any Business/Commerce degree with potential specialisations in Marketing.
• A credit average achievement (65%+), and   
• Australian and/or New Zealand citizen, or you hold valid work rights in Australia for the duration of the program  
• A driven, enthusiastic, team-focused mindset
• Customer focus with curiosity to learn fast and influence outcomes
• Ability to work 2 days per week in the Naarm (Melbourne) office or or Gadigal Country (Sydney) 

What We Offer

• Competitive salary
  Boosted superannuation with 13% as standard
• A buddy for support throughout the program and great employee network communities  
• Security knowing you’re a full-time IAG employee from day one
• Strong flexibility and leave options (20 days annual leave + 5 days MyLeave for what’s important to you)
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and leave

*employment type eligibility criteria apply

Applications close: Friday 31 July 2026, 11.59PM AEST

Adjustments and Support
 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.