Make a difference as an External Dispute Resolution Specialist. 

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role 

Are you passionate about resolving disputes and helping people navigate challenges?

Kickstart your career as a External Dispute Resolution Specialist with IAG! This role is perfect for launching your legal career and gaining hands-on experience in dispute resolution.

You’ll be part of a dynamic team dedicated to fostering a culture of excellence. In this role, you’ll play a key part in guiding customers and stakeholders toward fair and balanced resolutions, ensuring great outcome. We offer a supportive work environment with extensive training and development opportunities to help you succeed.

We provide you with all the tools and training you need to thrive in this role from day one. This is a Max-Term Contract role until 30 June 2026, and we welcome applicants from all major cities in Australia. We offer flexible working arrangements with a mix of work from home and the office.  

What You’ll Be Doing 

• Applying legal knowledge to interpret insurance policies and resolve disputes, preparing correspondence, complaints outcome letters and dispute submissions to defend matters in the AFCA process

• Engaging in negotiations to resolve complaints with our customers in a fair and efficient manner, ensuring a thoughtful resolution process adherence to relevant laws and regulations

• Engaging with customers and stakeholders, providing clear guidance and support. Assessing complaints carefully, making well-reasoned decisions, and communicating outcomes with empathy

• Build relationship with a wide range of stakeholders and collaborating with a knowledgeable and supportive team to share insights and continuously improve the way we help our customers

• Gaining relevant real-world experience that allows you to utilise your legal knowledge with opportunities for career advancement

What We’re Looking For 

• A foundational understanding or exposure to concepts like dispute resolution, legal principles, or insurance contracts – don’t worry if you haven’t worked in these areas yet, a willingness to learn is key!

• A Law Degree and/or mediation qualification or experience is a bonus

• A genuine focus on helping people, paired with strong communication skills, an ability to think critically, and creative problem solving to work through challenges

• Confidence in listening attentively and expressing your thoughts clearly, even when things get busy or complicated

• A knack for staying organised and managing your time effectively, balancing tasks to deliver results in a dynamic environment.

If you’re eager to make a meaningful impact, build your skills through dedicated training and support, and be part of a collaborative team, we’d love to hear from you!   

Applications close on Friday 10 October 2025 at 23:59pm AEDT.  

Joining IAG, you’ll have access to a raft of benefits from across the Group:     

• Supportive work environment with extensive training and mentorship opportunities
• Work from home and many more flexibility options with myFlex
• Boosted superannuation with 13% as standard   
• 5 myLeave days per year on top of annual leave  
• Great employee network communities
• Award-winning recognition and reward program  

*employment type eligibility criteria apply  

ABOUT US  

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. 

We’re ready for you. Apply today.  

Learn more about who IAG is here.