IBM 2024 Client Coordinator Intern (Support Engineering)

Introduction:

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities:

The IBM Maximo Asset Management Support team is seeking a student that is driven to succeed in a very fast paced technical and client focused environment. Commencing full-time in February 2024 at our St Leonards office (for a 12-month period), your role will be to act as a Client Coordinator, working very closely with the Maximo Support team to ensure timely responses to client problem tickets/cases.

Different to an Engineer, the student Client Coordinator will be responsible for reviewing all incoming Support requests and assigning them to technical individuals within the Maximo Support team. The Client Coordinator will also be responsible for creation and maintenance of documented support processes and procedures.

Candidates need to be highly motivated, enthusiastic, team player, quick learners and able to work under minimal supervision. The successful candidate will need to demonstrate analytical problem-solving skills, accompanied by strong interpersonal and teamwork skills. In addition, candidates must be able to collaborate and apply communication skills, enhancing the overall IBM client experience.

Required Professional and Technical Expertise:

It is mandatory that all applicants are currently enrolled in studies at an Australian University during the entire internship.

• Australian or New Zealand Citizen / Permanent Resident
• Be available to work full-time hours (or close to), Monday to Friday, with up to 3 days in our St Leonards office.
• Ability to follow standard procedures
• Eagerness to grow technical skills – need to have a drive to learn experience within IT
• Demonstrated communication skills (verbal and written)
• Have no more than two years full-time work experience (within IT)

Preferred Professional and Technical Expertise:

• Understanding of support structure to ensure timely resolution of customer issues
• Previous Client/Customer experience within a Help Desk or Support environment, would be an asset
• Able to work with Microsoft Office (Word, Excel, PowerPoint)
• An interest in learning databases, SQL, DB2 would be an asset
• In final year of STEM related degree, during the internship

About IBM:

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organisations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
• In 1911 the nearly formed Computing-Tabulating-Record Company (later renamed IBM), included Black and female employees from its founding.
• In 1914 IBM hired its first employee with a Disability.
• In 1939 IBM wrote its first Equal Opportunity Policy, 30 years before the US passed the Equal Pay Act.
• In 1971 IBM formalised its commitment to protecting the environment, by introducing its first Environmental Policy.
• In 1984 IBM became one of the first companies to include sexual orientation as part of its commitment to non-discrimination.
• In 1996 IBM extended company benefits to the same-sex partners of employees.
• In 2019 IBM Australia became the Founding Principal Partner of the Victorian Pride Centre in St Kilda, Melbourne.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. – we encourage you to visit IBM.org to discover how we are contributing to Tech for Social Impact, along with our Responsibility and Education initiatives.