NAB Graduate Programs & Internships

WE’RE NAB

We are here to serve customers well and help our communities prosper.

Today, there are more than 30,000 people, serving 9 million customers, at over 900 locations throughout Australia, New Zealand and around the world.

Through investment in our colleagues and our customers, our ambition is to be:

Safe

By protecting customers and colleagues through financial and operational resilience.

Easy

By creating a simpler, more seamless and digital bank that gets things done faster.

Relationship-led

By building on our market-leading expertise, data and insights to foster great relationships with our customers and community.

Long term

By delivering sustainable outcomes for our customers, colleagues and community.

As Australia’s largest business bank, we work with small, medium and large businesses. We’re there to support our customers through every stage of their business needs.

We also fund essential infrastructure in our communities (like schools, hospitals and roads) in a way that’s responsible, inclusive and innovative.

MORE THAN MONEY

We’ve shown through our response to COVID-19 what it means to put customers and colleagues first. We’ll continue to move with speed, simplicity and focus, so we can continue to work on what matters most.

Everyone's career path is unique. That's why we offer various career options and development opportunities that fit with your study and aspirations. We'll support you every step of the way to help you find a role that you’re passionate about.

The benefits of working for NAB

• We believe the little extras can make a big difference in helping you meet your unique needs and ambitions. We provide access to a large number of exclusive employee benefits that'll support you both personally and professionally.
• Flexible work options, so you can balance your work and personal life.
• Competitive remuneration packages.
• Access to our employee benefits program: discounts on product and services including home loans, credit cards, insurance, gym membership, travel and more.
• Sixteen hours paid leave each year to volunteer in the community
• Environmentally sustainable benefits via access to NAB’s Green Your Life program which provides employees with advice and access to discounted environmentally-friendly and sustainable products and services, and tips on how to reduce your impact on the environment.

Find out more about the benefits of working at NAB.

A strong graduate cohort

As a grad, one of the best parts of the program is the support and unparalleled access you’ll receive. You'll build valuable networks and make new friends - many of whom you'll work with in the years to come.

Our graduates run their own Graduate Committee which provides social gatherings, networking events and opportunities for community liaison and volunteering. Our graduates are encouraged to give back to their local communities and play a role in leading and driving change.

How the graduate program works

You've studied hard and you're ready to take the next step. We understand that once you graduate, it's not always easy to find your way. We can help you develop the skills, knowledge and network with which to build an exciting and inspiring career.

Our Graduate Program commences in February 2022. When you apply for the program, you’ll be asked to select a business area aligned to where you want to build your career.

You’ll complete a rotational program designed to give you broad experience, introducing you to all aspects of life at one of Australia’s largest and most successful financial institutions. From Day 1 you’ll play an integral role in delivering for our customers and contributing to NAB’s business priorities.

What to expect from the program

We’ll support you every step of the way with on the job experience, dedicated coaching and professional development. Our program offers:

• Rotations and experiences in genuine roles, doing real work. 
• A four-week secondment to a business area of your choice.
• Opportunities to get involved in enterprise wide projects, initiatives and resource groups.
• Opportunities to create positive social impact via community and customer engagement projects.
• Learning and development opportunities aligned to building critical skills for the future of work.
• Access to NAB’s Career Qualified in Banking Accreditation and Leadership Program.
• Ongoing coaching, mentoring and exposure to senior leaders.
• Networking events to help you build your profile and organisational connections.
• Support to find a permanent role in your chosen field upon completion of the program.

How the Summer Intern Program works

Our summer internship is for undergraduate and postgraduate students in their second last year of study. It’s a six-week paid program run over the university summer break. You’ll discover what it’s like to learn and work at one of Australia’s largest and most successful financial institutions.

You’ll not only gain insights into the banking and finance industry, but you’ll be provided with career coaching to help you figure out what you want from your career and how to achieve it. Our program focusses on employability and future skills development that will compliment your study.

At the end of the program, you’ll have the opportunity to apply and potentially receive an early offer for our Graduate Program the following year.

Summer Intern Program streams

Our intern program will see you choose one of our core business streams.

Finance

We’re not looking for your traditional Finance graduate. We’re looking for Finance graduates of the future. Curious graduates that are highly analytical, enjoy process improvement and are passionate about making the complex simple.

This program stream is held in Melbourne.

Risk

Risk management is vital at NAB to protect our customers and enable sustainable performance for the NAB group. Maintaining a strong risk governance and framework originates at board level and flows down through the organisation.

You’ll discover how we provide strategic enterprise wide risk review and advice on various types of risk at NAB using policy, data and analytics.

This program stream is held in Sydney and Melbourne.

Business banking

We’re passionate about providing specialised financial products, market insights and advice to help our customers thrive across different industries. We have a focus on small to medium business. You’ll learn about building relationships with customers to help them achieve their goals.

This program stream is held in Sydney, Melbourne, Brisbane, Perth and Adelaide.

Private wealth

Private Wealth is an integrated team of specialists in banking, investments and advice from NAB Private Wealth, JBWere, opens in new window and nabtrade, opens in new window. We’re responsible for the seamless delivery of tailored banking, wealth and investment solutions to meet our client’s unique needs and ambitions, wherever they are in their lifecycle.

This program stream is held in Sydney and Melbourne.

People and culture

We are enablers to NAB’s strategic ambition and custodians of our colleague experience. We focus on making our HR services simple and easy for our people to do their jobs and serve customers well. We provide great data and insights to help our leaders make sustainable workforce decisions.

This program stream is offered in Melbourne.

Corporate and institutional banking

Corporate finance and client coverage

We finance corporate growth, provide specialised financing solutions and create value through working capital and global transactions. You’ll work with industry specialists to provide solutions for our customers in their relevant markets.

This program stream is offered in Sydney and Melbourne.

Financial markets

We use sales, economic and quantitative research to provide local and offshore customers access to both traded and illiquid markets including fixed income, money markets, credit, derivatives, currencies and commodities. This includes trading between all types of banks, superannuation funds and domestic and multinational companies.

This program stream is offered in Melbourne and Sydney and requires you to be completing a STEM related degree such as actuarial studies, economics, engineering, mathematics, science or technology.

We’re transforming our business, setting up the bank for the future. Technology is at the heart of this change to deliver great experiences to our customers.

Technology at NAB is an inclusive place for innovation and inspiration. Our team is one of the largest in Australia, working on world-class in-house platforms and connecting across all areas of NAB.  Our business provides a wide range of technical challenges and opportunities for talented people who want to be a part of engineering innovation at scale.

We’re reimagining how we do tech at NAB and we need innovators, dynamic disrupters and ambitious leaders to help us deliver.

PROGRAM LOCATIONS

• Melbourne
• Sydney

DEGREES AND MAJORS YOU’LL NEED

You need to have studied a major in technology to be eligible for this program in conjunction with one of the below degrees:

• Applied Science (Cyber Security)
• Applied Science (Multimedia)
• Business Information Systems
• Computer Engineering
• Computer Science
• Digital Technologies
• Information Technology
• Programming
• Software Engineering
• Robotics
• Mathematics
• Mechatronics
• Civil Engineering
• Mechanical Engineering

WHAT YOU’LL DO

Whilst Technology at NAB is a large and varied department, we’re specifically looking for Software Engineering and Development Operations talent.  

• Work with Business Analysts to analyse business processes, procedures and user requirements in order to establish system requirements
• Develop solutions and specifications so that agreed requirements can be converted into functional systems
• Develop, program and code technology applications software solutions to meet agreed specifications. Improve, enhance and correct systems as necessary
• Participate in system design including production of system and program documentation as well as ongoing maintenance
• Achieve key Systems Development Life Cycle stages in terms of quantity, timing and quality of all aspects of work allocated

WHERE TECHNOLOGY CAN TAKE YOU

Our graduate program is designed to develop the foundations for our leading talent in Technology. Graduates will enhance their knowledge, skills and understanding of technologies and how they apply in the enterprise’s environments. Our graduates successfully transition into Engineer Analyst roles.

Want to learn about where Technology at NAB can take you?

Data Analytics teams are at the core of our business. We see data as the currency of the future. We unlock data to provide insights, drive impactful decisions, serve our customers better and transform our business.

Our people lead, inspire and drive projects and solutions throughout the enterprise to deliver strategic business outcomes. We connect with data, develop and enhance technology services, manage transformational change and implement new ways of working. Our key value lies in the use of data to contribute to building a sustainable NAB.

PROGRAM LOCATION

• Melbourne

DEGREES AND MAJORS YOU’LL NEED

• Computer Science
• Data Science
• Economics
• Engineering 
• Mathematics
• Philosophy 
• Physics
• Psychology
• Science
• Software Engineering
• Statistics

WHAT YOU’LL DO IN DATA ANALYTICS

• Work with a diverse range of datasets and analytics to improve the customer experience
• Use your analytical capabilities to help make data-driven decisions and applying advanced analytics to discover insights through data science, automation and artificial intelligence.
• Use process engineering methodologies to drive operational excellence, process automation, process standardisation, re-engineering and optimisation 
• Use advanced analytics and machine learning techniques to discover actionable insights, or build new analytic capabilities for our customers and business.
• Technical operations from the ground up including planning, communications, and execution.
• Working with supportive and credible leaders who will provide coaching, mentoring and help enhance your networks.
• Connecting with key stakeholders on exciting projects to enhance the customer experience.

WHERE THIS STREAM CAN TAKE YOU

Our program allows you to specialise and build a career in Data Analytics with experience across a range of key business areas. Graduates successfully transition into an analyst role within either Process Engineering or Data Analytics.

Project Delivery & Planning are responsible for successfully delivering changes that focus on great customer experiences. We partner with different business units and build teams with diverse and exceptional skills to deliver value in the most effective and sustainable way possible.

PROGRAM LOCATION

• Melbourne

WHAT YOU’LL DO IN PROJECT DELIVERY & PLANNING 

• Successfully deliver quicker, smarter and more effectively utilising Agile Frameworks, Human Centered Design and Lean methodologies. 
• Provided with coaching, capability development and training to accelerate your career.

Acquire skills in diverse roles including: 

• Project Management / Scrum Mastery.
• Business Analysis.
• Project Governance and Reporting.

WHERE THIS STREAM CAN TAKE YOU

Our graduates go on to careers in Project Management via Analyst roles in Business Analysis, Scrum Mastery or Project Office.

We’re Australia’s leading business bank with a team of credible bankers across Australia. We provide general and specialist banking advice to small to medium enterprises and investors. We’re passionate about providing tailored financial products, market insights, advice and specialist industry support. We’re all about building true partnerships with our customers and enabling them to grow and succeed.

We're transforming our business to be simpler and faster to give our customers the best banking experience possible. Our customers bank with us because of our expertise and our ability to serve them well every day.  We have a laser focus on getting the basics right to deliver what we promise and making it easy for our customers to deal with us. 

PROGRAM LOCATION

• Melbourne
• Sydney
• Brisbane
• Perth
• Adelaide

WHAT WE LOOK FOR IN A BUSINESS BANKING GRADUATE

We are on a journey to be the World's Best Business Bank and we need exceptional bankers who are commercially and digitally savvy, and who deliver a world-class customer experience.  We want graduates who have a genuine enthusiasm for supporting our customers and leverage their local market knowledge and financial acumen to deeply understand our customers financial requirements.  We believe in building strong relationships and we get on with it and follow up until it’s resolved. 

We’re looking for graduates who have a real passion for building a long-term career in Business Banking and see a future in managing their own portfolio of customers. We welcome applications from all disciplines.

OUR TEAMS

You’ll complete rotations across our end to end business ensuring you develop the skills and knowledge critical for a career in Business Banking. This may include:

• NAB Business
• Customer Lending Solutions
• Business Lending
• Business Direct and Small Business
• Business Everyday Banking
• Data, Analytics & Strategic Execution
• Risk

THE WORK YOU’LL DO

• Develop and build strong customer relationships.
• Perform credit analysis, financial modelling and interpretation of customers financial information.
• Deliver superior customer service by managing the end to end lending process
• Support bankers to provide tailored and integrated financial solutions.
• Use direct and digital channels to support our customers’ everyday needs.
• Construct facility renewals and business lending proposals with rationale for approval.
• Proactively identify and fulfil sales opportunities.
• Develop an understanding of bank products to match our customer needs.
• Assist in the acquisition and onboarding of new customers.

WHERE THIS STREAM CAN TAKE YOU

Our Graduates successfully transition into a challenging role as an Associate within one of our business banking teams, kick starting a career as a Business Banker.

Our expertise is partnering with our Corporate, Government and Institutional customers to provide world class global solutions. Our business brings together teams of specialists to provide a full range of debt structuring, funding solutions, research, trading and custodial services.

PROGRAM LOCATION

• Melbourne
• Sydney

DEGREES AND MAJORS YOU’LL NEED

Please refer to the rotational areas below for degree eligibility requirements:

• Business
• Commerce
• Computer Science
• Econometrics
• Economics
• Engineering
• Finance
• Law
• Mathematics
• Science
• Technology

OUR TEAMS

Corporate and Institutional Banking is made up of a variety of specialised teams that focus on delivering the best client relationships: understanding and supporting clients over the long term, providing consistent execution and proactive relevant advice. Below are examples of teams where you may complete a rotation.

Markets

Our Markets team utilise Sales, Trading and Research expertise to provide local and offshore customers access to both traded and illiquid markets, including fixed income, money markets, credit, derivatives, currencies and commodities. This includes trading between all types of banks, superannuation funds and domestic and multi-national companies. Our business covers every segment of the investor market, from global supranational through to HNW customers looking to build their investment portfolio.

Corporate Finance

Corporate Finance is responsible for all financing activity in Corporate & Institutional (C&IB). This team manages the balance sheet for C&IB, while providing global financing solutions for our customers in the relevant markets.  The team service their customers where they do business internationally, with a  long established presence and capability in Asia, Europe and North America. Activity includes corporate lending, syndication, debt capital markets, project finance, securitisation, asset and custody servicing and transactional banking.

Client Coverage

Client Coverage are responsible for banking and sales relationships with Corporate and Institutional clients in Australia and Internationally, as well as interactions with financial regulators.  Client Coverage teams are located both in Australia and Internationally with team organised around industry 'Super Sectors'.

Transactional Banking & Enterprise Payments

NAB is a market leading provider of transaction banking services to Corporate and Institutional clients in Australia. We’re an end to end business and are guided by a clear purpose to create payments, cash and liquidity efficiency to support our clients’ strategic objectives. Our team is made up of specialists across Payments, Trade Working Capital Finance and Transactional Banking.

THE WORK YOU’LL DO

• Use your sales, trading and research capabilities to support local and global customers across traded markets.
• Assist in the relationship management of our large corporate, government and institutional customers.
• Analyse and interpret complex financial information to provide appropriate recommendations.
• Develop an ongoing awareness and understanding of market risk, industry knowledge and risk appetite.
• Provide technical, analytical, administrative and direct client support.
• Provide innovative funding solutions and access points to global capital markets.
• Support Banking Specialists in delivering transactional support and solutions
• Provide custody, master custody, investment administration and other related services to both local and international clients, including corporate and industry superannuation funds, investment managers and institutional banks.
• Get involved with industry research, insights presentations, strategic initiatives, transformation programs and regulatory responses.

WHERE THIS STREAM CAN TAKE YOU

Our Graduates successfully transition into Analyst roles servicing a variety of customers across our Corporate and Institutional Banking teams.

We look after NAB Group’s finance activities, investor relations, debt funding, interest rate risk management, global taxation, audit of business environment, and economic research. Through Treasury we are also responsible for the management of NAB’s liquidity, capital, funding and balance sheet.

PROGRAM LOCATION

• Melbourne

DEGREES AND MAJORS YOU’LL NEED

• Accounting
• Business
• Commerce
• Economics
• Finance

BUSINESS AREAS

You’ll complete rotations in some of the following business areas:

• Investor Relations
• Group Economics
• Group Finance Internal Audit
• Group Treasury
• Management Accounting

WHAT YOU’LL DO IN FINANCE

• provide economic insights for our business, clients and customers
• assist in the management of our capital, funding and balance sheet
• assist with our group financial results, taxation matters and planning
• business development and projects
• assess the controls, reliability and integrity of our business and technology environment
• develop an understanding of risk frameworks and controls
• identify trends and patterns in data to derive and communicate insights

WHERE THIS STREAM CAN TAKE YOU

Our graduates successfully transition into analyst roles across our diverse teams focused on providing financial support and insight.

 We manage the risks that exist in all areas of the business and the environment in which we operate. We help maintain a strong risk governance and framework that originates at board level and cascades down through the NAB group. We contribute to NAB’s sustainability and resilience by partnering through the provision of risk insight, appetite and oversight. 

Our risk teams provide a critical role in ensuring we deliver a great customer experience strengthened by the right risks, right controls and right returns.

PROGRAM LOCATION 

• Melbourne

DEGREES AND MAJORS YOU’LL NEED 

• Accounting
• Actuarial Science/Statistics
• Business Analytics
• Commerce
• Computer Science
• Data Analytics
• Engineering 
• Finance
• Law
• Mathematics 
• Science

OUR TEAMS

You’ll complete rotations across our business ensuring you develop the skills and knowledge essential for a rewarding career in Risk. This may include:

• Credit  & Market Risk 
• Chief Risk Officer teams
• Compliance Risk
• Resilience Risk
• Operational Risk
• Risk Performance & Analytics
• Enterprise Controls and Processes

THE WORK YOU’LL DO

• Learn about the various risks within our industry and across the NAB Group 
• Develop an understanding of the Risk Ways of Working
• Develop risk data analytic capabilities 
• Assist in the development and delivery of effective risk frameworks
• Partner with the business to provide specialist support and advice
• Promote an effective risk culture across the business

WHERE THIS STREAM CAN TAKE YOU

Our Graduate Program is designed to lead to a career in risk. Our graduates successfully transition into analyst roles within one of the many teams across risk, providing diverse opportunities to specialise.

The People & Culture Enabling Unit supports NAB by developing and managing NAB’s people activities and services, helping to shape a workplace and culture which inspires people to be the best they can be.

PROGRAM LOCATION

• Melbourne

DEGREES AND MAJORS YOU'LL NEED

• Human Resources
• Business/Commerce
• Management
• Psychology
• Law

WHAT YOU’LL DO IN PEOPLE & CULTURE

• Supporting employees with HR policy advice
• Working across major People & Culture projects
• Contribute to research, strategy and initiatives across the People & Culture portfolio
• Build engagement with existing employees
• Shadowing senior leaders
• Participate in workshops, training and Town Halls

WHERE THIS STREAM CAN TAKE YOU

Our graduate program is designed to lead to a career in People & Culture. Our graduates successfully transition into a range of roles within one of the many teams inside of People & Culture, giving them diverse opportunities to specialise.

Private Wealth is an integrated team of specialists in banking, investments and advice from NAB Private Wealth, JBWere and nabtrade.  We’re responsible for the seamless delivery of tailored banking, wealth and investment solutions to meet our client’s unique needs and ambitions, wherever they are in their lifecycle.  We provide expertise the areas of:

• Wealth and investment strategies and services for High Net Worth individuals, families, institutions and for-purpose organisations (JBWere)
• Private banking for High Net Worth customers, retirees, investors, entrepreneurs and business owners (NAB Private Wealth), and
• Online share trading capability for self-directed investors (nabtrade)

LOCATION

• Melbourne
• Sydney

DEGREES AND MAJORS YOU’LL NEED

• Accounting
• Business
• Commerce
• Economics
• Finance
• Law

OUR TEAMS

You’ll complete rotations across our end to end business ensuring you develop the skills and knowledge critical for a career in Private Wealth. This may include:

• NAB Private
• JBWere
• Customer Lending Solutions
• Business Lending
• Business Everyday Banking
• Data, Analytics & Strategic Execution
• Risk

THE WORK YOU’LL DO 

• Work with a team of Private Bankers to provide tailored banking solutions for High Net Worth customers
• Develop and build strong customer relationship skills
• Construct lending proposals tailored for High Net Worth individuals
• Work with our teams that provide strategic advice across areas such as investment and portfolio management, cash-flow planning, superannuation and retirement planning.
• Actively support both transactional and full portfolio management services.
• Collaborate with different teams across NAB to meet client needs.
• Develop an understanding of both banking and investment products and services.
• Participate in strategic projects to support the growth and performance of the business.

WHERE THIS STREAM CAN TAKE YOU

Our Graduate Program is designed to lead to a career in our Private Wealth business. At the conclusion of the program you’ll move into a Team Member/Associate role working with Private Bankers, advisers and clients.

A culture of inclusivity and diversity

Our customers come from all walks of life and so do we. Build your career with an organisation that celebrates and thrives on the differences in our people. We promote an inclusive culture that supports every employee at every stage of their lives and career. We embrace diversity of thought and background, recognising our people for who they are and the value they bring.

So regardless of your gender, your age, or your background, there's room for you to realise your potential here. And importantly, there's room to be yourself. Find out more about our diversity and inclusion initiatives.

A community minded organisation

It feels good to be part of an organisation that cares about its community. We're committed to doing the right thing and at heart of our approach is to make a positive and sustainable impact on the lives of our customers, colleagues, shareholders, communities, and on the environment in which we operate. We leverage our skills as a bank to manage environmental, social and governance risks to create business innovation and opportunities that matter.

Our social impact agenda is seen in all parts of our organisation and as a graduate you’ll have the opportunity to be involved.

Why is this important?

To set our business up for long-term success, we need a workforce that reflects the customers we serve and our communities. To help us get there, we need to provide our female employees with support and encouragement to reach their full potential.

What do we do?

Throughout our businesses, from entry level roles to our executives we are committed to every level having 40% - 60% of either gender represented by 2020. In 2017, the NAB Board approved new measurable objectives for achieving gender diversity over the next three years.

“Towards 2020: NAB’s road to gender equality” explains more about our 2020 commitment and outlines how we will get there.

In December 2016, we achieved the 2016 Workplace Gender Equality Agency Employer of Choice for Gender Equality citation. We are proud to achieve this recognition as a demonstration of our continued drive and commitment to achieving gender equality.

Preparing women to be the leaders of tomorrow

Hiring women has never been about 'making up the numbers'. It's been about finding the right people for the right roles. We have a range of targeted programs and practices that provide women with opportunities, such as NAB Board Ready, which prepares women for board positions in the future and Breakthrough – a suite of development programs designed to equip our female employees with the skills, knowledge and tools they need to transition to senior roles.

We’re focused on fairness

We are committed to fair and equitable remuneration for all employees that is consistent with our market and performance framework. We actively address barriers to equal pay between men and women. That’s why our gender pay gap continues to decrease and sits below the industry average. We’ve also extended our 12 weeks’ paid parental leave to eligible parents at NAB, regardless of gender.

We believe it’s important to recognise the interdependencies at play when it comes to equality. In 2013, we became the first major bank in the country to introduce a domestic violence support policy. We also know that that when women in business are visible it inspires change. We’ve signed a pledge to participant in more events for women. And as business leaders, we try to ensure that events we participate in have a gender balance.

Have an enquiry about our approach to gender equality? Email the recruitment team.

Why is this important?

Employment is much more than simply receiving an income. Economic independence and stability, financial capability, career prospects and greater confidence come with having a real job. We leverage our strength as a bank and one of Australia’s largest employers, to provide work opportunities for Australians and Aboriginal and Torres Strait Islander people.

What do we do?

We continue to offer a range of initiatives including school based and adult traineeships, internships and general recruitment for Indigenous Australians. While the employment program opens doors and provides training and support, our Indigenous employees work hard to create their own success.

We’ve invested in growing the pipeline of Indigenous employment

We provide school based traineeships for students in Year 10-12 and adult traineeships for individuals interested in a career at NAB. During the traineeship, trainees complete a Certificate II or III in Business, receive on-the- job experience at our branches and head offices around the country; and receive mentoring from our employees and external partners.

We’ve provided internships to university students

Internships are for university students seeking a career in financial services. Internships are managed in partnership with CareerTrackers and are designed to build each student’s confidence, skills and abilities in the workforce as well as exposure to a corporate working environment.

We’re looking to open more doors

We are always seeking great candidates interested in joining NAB. If you’re interested in joining us, please email us - [email protected]

We’re improving cultural awareness across the business

We provide a range of opportunities for our people to lift their understanding and actively get involved through our cultural awareness initiatives. This includes cross cultural training, specialist experiences for our senior executives, employee secondments to the Kimberley region WA and skilled volunteering.

More room to be yourself.

We've always taken pride in being a company that supports people for who they who are, no matter what their sexual orientation or gender identity.

Our NAB Pride employee resource group provides a fantastic support network for our employees who identify as lesbian, gay, bisexual, transgender or intersex (LGBTI), and continues to raise awareness across the organisation. The feedback is that NAB Pride is a big part of the reason that more and more LGBTI+ employees are coming to work each day feeling comfortable in their own skin.

We also work with external partners like Pride in Diversity, the only not-for- profit workplace program in the country designed specifically for the LGBTI community. Pride in Diversity run the Australian Workplace Equality Index (AWEI), and this year, we were awarded a 'Silver Status'.

And we're just as committed to supporting the wider LGBTI community - advocating and supporting events including the 2018 Midsumma Festival in Melbourne, the Fair Day at Brisbane Pride and partnering with the AFL to create the NAB Challenge Pride match, which raised awareness and acceptance of LGBTI+ communities in sport.

Additionally, we partnered with Pride in Diversity, to host internal LGBTI Awareness Training Sessions across Australia to increase the awareness of workplace inclusion.

We want our LGBTI+ employees and customers to be proud of who they are, because we’re just as proud to stand alongside them.

Why is this important?

We know that to fulfil our vision of being Australia’s leading bank, trusted by customers for exceptional service, we need to be good with money and get the basics right. With more than 33,000 of our people helping more than 9 million customers with their banking needs, we need to be good with people too.

There are more than 4 million Australians living with disability1, and so it is important that we design our products and services with accessibility in mind. A culture of accessible products and services is central to great customer experiences and a positive working environment for our people.

What do we do?

We’re committed to providing exceptional service for customers – not only by getting the basics right, but also going above and beyond to develop trust. We do this by building genuine, lasting relationships, as well as innovative, world-class products and support.

The 2019 - 2020 Accessibility Action Plan is one of many ways we’re doing this. At its heart are actions to listen and respond to customers, and support our people by providing a great place to work.

To achieve this, we’ve focused on four key areas:

• Inclusive and universal design when developing products and services.
• Embedding an inclusive culture through the stories we tell and recognising our diverse workforce and community.
• Listening to our customers and acting on feedback.
• Increasing the disability confidence of our people to create an environment that anticipates, and seamlessly accommodates, diversity.

Central to everything is a commitment to create more of what matters to our customers, people and communities – and accessibility is an important part of this.

You can read more about this and our commitment to our people, customers and communities in the Plan below.

Download the Accessibility Action Plan 2019 - 2020 (PDF, 585KB)

Download the Accessibility Action Plan 2019 - 2020 (Word doc, 267KB)

Download the Accessibility Action Plan 2019 - 2020 Easy English (PDF, 1.9MB)

Download the Accessibility Action Plan 2019 - 2020 Easy English - Accessible (PDF, 732KB)

Note: The Word document version maximises accessibility when used with a screen reader. Please email us at [email protected] if you would like us to provide the plan in an alternative format.

[1] (18.3% or 4.3 million people) Australian Bureau of Statistics (ABS), ‘Disability, Ageing and Carers, Australia: Summary of Findings, 2015’

Everyone's welcome to work for us - regardless of their ethnicity, sexual orientation, gender, or any disabilities they might be living with.

But inclusion means more than opening our doors to people from all walks of life. It means encouraging those people to be the best they can be and it means making them feel valued - not only for the great work they do, but also for the qualities that make them unique.

We're always working to ensure this inclusive culture doesn't just exist, but that it allows our people to thrive - and that our differences are celebrated.

That's why we're providing better access and support for employees with disabilities, and ensuring our LGBTI employees aren't defined by their sexual orientation.

We also have programs in place for our African and Indigenous Australian employees, so that they can feel supported - and share their insights and ideas.

Every day, thousands of people come to work for us. And each time they walk through the doors, we want them to know how valued they are.

That's why we're committed to continue building a workplace that's as diverse as it's dynamic. The qualities that make each of our people unique aren't just embraced - they're valued. Because we know that when you feel completely comfortable in your own skin, you can fully realise your potential.

This spirit of diversity and inclusion is more than just an idea or a goal. It's a huge part of who we are. You'll see it in the executive teams, right through to the local branches and the relationships our staff are building with our equally diverse customers.

So regardless of your gender, your age, or your background, there's room for you to realise your potential here. And importantly, there's room to be yourself.

You can access our Diversity and Inclusion Policy (PDF, 77KB).