Be part of something bigger! nbn is more than the internet. We enable our nation’s digital future giving Australians the freedom to do great things. We’re the leaders, changemakers and collaborators pioneering solutions that empower customers, partners, and communities with access to essential tools and services. Currently, over 8.6 million homes and businesses are connected to the nbn network – now that's big!

Make a Real Impact This Summer – Join nbn’s 12-Week Internship Program

As an Intern at nbn, it’s not just about observing — you’ll be actively working on real projects that make a genuine impact. Over 12 exciting weeks, you’ll be embedded in a business stream of your choice, contributing to meaningful work that helps connect communities across Australia.

You’ll be part of a collaborative team, solving problems, learning new skills, and gaining hands-on experience in a dynamic environment. Every intern is supported by a dedicated leader, a mentor, and a buddy — people who are here to guide you, answer your questions, and help you grow both personally and professionally.

Whether you're passionate about technology, strategy, operations, or customer experience, this is your opportunity to kick-start your career and make a difference.

About Customer and Network Services

Customer and Network Services (CNS) works in close partnership with Australia’s phone and internet providers to deliver fast, reliable, and high-quality experiences to new and existing customers. We’re responsible for activating, operating, and assuring the performance of nbn’s network and services. Our mission is to keep customers connected while continuously improving how we deliver and support our network.

Internship opportunities are available in our Melbourne (Docklands) and Sydney (North Sydney) offices.

What we look for in a Customer and Network Services intern

We’re looking for enthusiastic and innovative students who are passionate about collaboration and innovation. You excel in teamwork and have developed automation skills to enhance and optimise processes. You will be able to demonstrate analytical abilities, along with a keen interest in network operations and incident management. 

We welcome students from a wide range of disciplines, including Business Management, Network Operations, Network Engineering, Automation, Data Analytics, Data Science, Incident Management, and AI and Machine Learning – but we are not restricted! If you think this career path is for you, we want to hear from you.

To be eligible for the program, you must meet the below eligibility criteria:

• You are a Citizen of Australia / New Zealand, or an Australian permanent resident; and 
• You are in your second last year of university; and
• You are available to commence full time work from 3 November 2025 through to 6 February 2026.   

Where this internship can take you

This internship is designed to give you a strong foundation for future roles in Customer and Network Services. Whether you’re considering a graduate program or entry-level technical role, you’ll leave with valuable experience, industry insights, and a clearer path forward.

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries in recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.