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Entry Level Business/Commerce role – Customer Service Specialist

SNAPSHOT

Location: Rhodes, Sydney

Full time Permanent role

POSITION SUMMARY

Do you have a passion for customer service? You are in luck! Nestlé are seeking a motivated customer service professional to join our Nestlé Customer Solutions Team where you will be responsible for providing exceptional service to our Customers.

This is a key role at Nestlé and a fantastic opportunity where the results of your hard work will be noticed, as you are responsible for maximising service across Australia and contributing to a positive and cohesive work environment. Full training is provided, with a supportive team culture and excellent work environment!

A DAY IN THE LIFE…

Reporting to the Customer Solutions Team Lead, you will be responsible for:

  • Taking inbound calls for Customer orders and queries, such as tracking lost or damaged parcels; and general enquiries.
  • Providing support as needed to Call Centre Agent for outbound sales calls
  • Customer contact to propose mitigation actions due to a range of supply issues including; out-of-stock risk, transportation risk, warehouse risk or failure, and data error or stock allocation
  • Manage and ensure execution of mitigation actions is communicated to customers and managed by relevant stakeholders
  • Be the principal Customer contact for all stock returns and refusals
  • Optimise orders to support logistical efficiencies
  • You will be proactive in working to improve our Customer Order Fulfilment and enhance every day operations through efficient time management and proactive improvement ideas.

ARE YOU A FIT?

  • Experience in dealing with customers and providing the highest level of service
  • Solution focused and pro-active attitude
  • High level of written and verbal communication skills
  • Must have basic computer skills across Microsoft Office and Google.
  • Experience working in a fast paced environment that requires initiative, being proactive and multitasking  Have an eye for detail. You will need to work efficiently on our computer systems, ensuring compliance and managing multiple systems and tasks simultaneously.
  • Degree in Business, Supply Chain, Commerce, Marketing, IT, or a related field is preferred.

Applicants must be eligible to work in Australia and have Permanent Residency.

OUR STORY

Nestlé enjoys a reputation as one of the world’s largest FMCG companies and we are driven by our purpose - enhancing quality of life and contributing to a healthier future. Our inclusive and high performance culture is a testament to the great training, development, rewards and recognition we extend to every member of our 5,000- strong Oceania workforce.

Nestlé Oceania supports a culture of diversity and inclusion in all that we do. Take a look at https://www.nestle.com.au/careers/ to see some of the ways we live and practice this every day in our workplace. For more information please visit our website @ www.nestle.com.au/careers  or Our LinkedIn page http://www.linkedin.com/company/nestle-s-a-

Interested? Apply online today

  • Job type:Entry level jobs
  • Disciplines:

    Business and Commerce, Logistics and Supply

    ...
  • Workrights:

    Australian Citizen, Australian Permanent Resident

  • Locations:

    Sydney

  • Closing Date:30th Sep 2019, 1:59 pm

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