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Services Australia Graduate Programs

2021 National Graduate Program

 

Services Australia’s mission is simple - to be there for Australians as they progress through life.

 

We’re there to help register the birth of a child. We’re there to support job seekers, students, families, and older Australians. And we’re there whenever and wherever Australians need us, be it over the phone, online, or on the ground supporting our communities recover from natural disasters.

 

You’ll be supported and encouraged to explore our vast number of professional roles. We’ll rely on you to help achieve our commitment to making every single Australian’s experience with government simple, respectful, transparent and helpful.

 

Join us and help make life better, in big ways and small, for every Australian.

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Past Services Australia Graduate Hiring Statistics

If you’re interested in working at Services Australia, understanding when they have opened up applications for their graduate programs, graduate jobs and internships is helpful knowledge to have so you know when you might need to apply. Use the below information to see when Services Australia hires graduates, but more importantly what graduate degree’s and other student attributes they target for their jobs.


Months

May 20Jun 20Jul 20Aug 20Sep 20Oct 20Nov 20Dec 20Jan 21Feb 21Mar 21Apr 21024680 job7 jobs0 job0 job0 job0 job0 job0 job0 job0 job0 job0 job
  • count

Job types

  • Graduate Jobs (100%),

Disciplines

  • Accounting (29%),

  • Administration (57%),

  • Agriculture (14%),

  • Architecture (14%),

  • Actuary (43%),

  • ...show more

Locations

  • Adelaide (100%),

  • Brisbane (100%),

  • Canberra (100%),

  • Darwin (100%),

  • Hobart (100%),

  • ...show more

Work rights

  • Australian Citizen (100%),

Past Services Australia Graduate Programs

Check out some of Services Australia's past jobs they have posted on GradConnection over the last 12 months. Understanding the details about what a graduate employer is looking for well before applications have opened can sometimes be the edge you need to secure your first graduate program.


Services Australia

Closed 10 months ago

If you want to implement multi-channel communication strategies to deliver engaging and effective messages to our customers and staff, we can get you started.

JOB TYPE

Graduate Jobs

LOCATION

Canberra and 7 other locations

Services Australia

Closed 10 months ago

If you would like to work with new and emerging technologies, data modelling, designing metrics and measurement models, or programming, we can get you started.

JOB TYPE

Graduate Jobs

LOCATION

Canberra and 7 other locations

Services Australia

Closed 10 months ago

So you’re good with numbers? We can get you started in accounting, budget management, governance and policy, taxation or finance strategy.

JOB TYPE

Graduate Jobs

LOCATION

Canberra and 7 other locations

Services Australia

Closed 10 months ago

If you want to develop recruitment strategies, work closely with senior staff on events and seminars or help transform workplace culture, we can get you started.

JOB TYPE

Graduate Jobs

LOCATION

Canberra and 7 other locations

Services Australia

Closed 10 months ago

If you can see yourself working in commercial law, employment law, litigation, privacy or business transformation, we can get you started.

JOB TYPE

Graduate Jobs

LOCATION

Canberra and 7 other locations

Services Australia

Closed 10 months ago

If you want to develop new ways to improve customer experiences and work collaboratively with community groups and stakeholders, we can get you started.

JOB TYPE

Graduate Jobs

LOCATION

Canberra and 7 other locations

Services Australia

Closed 10 months ago

Our Generalist Pathway has 2 placements, each lasting 5 months. This gives you the opportunity to work on diverse projects and learn how different areas operate.

JOB TYPE

Graduate Jobs

LOCATION

Canberra and 7 other locations

About the program

Services Australia


2021 National Graduate Program

As a graduate, we’ll develop you as a leader who will make a difference in the lives of all Australians. Our National Graduate Program will provide you with unlimited opportunities to kick start your career in the Australian Public Service.

Graduates work in national and regional offices, in teams who work to support our customers. You’ll participate in a variety of meaningful work that has a positive impact to many Australians.

We’ll team you up with an executive mentor and a graduate buddy. You’ll have the support and guidance to help you achieve career and personal objectives.

Our 10 month program offers 2 pathways—Generalist and Professional.

Generalist Pathway

Our Generalist Pathway accepts all degrees. You’ll get 2 placements, each lasting 5 months. This lets you experience diverse projects and learn how different areas operate.

Professional Pathway

The Professional Pathway provides a single placement. This lets you specialise and develop your skills in a particular area. We’re recruiting 6 disciplines:

ELIGIBILITY

To be eligible you must:

  • be an Australian citizen on 26 June 2020
  • be willing to relocate if required
  • have completed or will complete an undergraduate or post graduate degree between 7 February 2016 and 7 February 2021
  • have a Weighted Average Mark of 60 or above to apply for the legal discipline.
  • have completed or will complete an Australian Association of Social Work approved qualification to apply for the social work discipline.

To find out more about eligibility go to our website.

Placement locations

The majority of roles for our graduate program are in Canberra. We also have roles in other major cities and regional towns. We can help if you need to relocate.

Development activities

We have a range of formal and informal training and development to help you grow and create a career with unlimited opportunities. During our 10 month program you will be able to take part in a variety of learning including:

  • attend Australian Public Service Commission events
  • organise internal events
  • present to our Senior Executive Staff (SES)
  • see the work of our frontline staff and the diverse communities we serve
  • undertake formal training specific to your work area
  • obtain an accredited learning qualification, currently the Diploma of Government.

These opportunities will:

  • strengthen your networking skills
  • develop your career
  • expose you to our business
  • broaden your understanding of the Australian Public Service (APS) and the Australian Parliamentary process.

There are a number of compulsory elements you’ll need to take part in to successfully graduate from our program. These include:

  • a 2 day orientation in Canberra
  • an accredited learning qualification, currently a Diploma of Government
  • a graduate presentation to our SES. You will work with others in the program to develop innovative solutions to issues and present your ideas to our executive
  • a 3 day Outbound Journey
  • graduation ceremony.

Accredited learning

As a graduate, you will participate in the Diploma of Government, an accredited course which addresses the function and operation of the Australian Government, as well as rules and guidelines to help you transition into the APS.

Support

We also know how important it is to feel supported throughout your time on the program. We have a dedicated team in place to support you from your initial offer and relocation, right through to your graduation ceremony.

We work hard to ensure you settle into the program and make the most of the unlimited opportunities our agency has to offer!

Our agency is committed to providing a working environment that values diversity and inclusion, and supports all staff to reach their full potential.

Our commitment is demonstrated through workplace diversity and inclusion strategies, policies and initiatives. Our team would be happy to talk with you about our RecruitAbility scheme available to candidates who identify as having disability.

We have 2 Affirmative Measures recruitment processes: 1 for candidates who identify as Aboriginal or Torres Strait Islander Australians, and 1 for candidates who identify as having disability.

For more information about the National Graduate Program go to our website and like us on Facebook.

APPLICATIONS CLOSE

Applications for the National Graduate Program close at 11:30 pm AEST on 26 June 2020.

About the Generalist Pathway

Services Australia


If your degree doesn’t fit into a discipline within our Professional Pathway or you’re looking for variety in your career, this pathway is for you.

We accept all disciplines of study and offer a range of work areas for Generalist graduates. In the Generalist Pathway you could work on a range of projects and tasks, such as:

  • help implement national programs that support Australians
  • support major improvement initiatives for our customers
  • conduct integrity and fraud detection activities
  • provide support to Australians affected by national disasters
  • support major ICT, compliance, communication and service delivery projects
  • draft and coordinate Question Time, Senate Estimates and Ministerial briefs, speeches and presentations
  • support our Minister, Chief Executive Officer and SES.

Placements

If you enter the Generalist Pathway, you’ll have 2 placements, each lasting 5 months. This allows you to participate in diverse projects and learn how different areas operate.

Professional Pathway–Human Resources

Services Australia


If you applied for the APS HR Graduate Development Program recruitment process, you're applying for the whole Australia Public Service. We’ll source graduates for our Professional Pathway HR discipline through this process.

All HR graduates can apply direct to us by applying for the Generalist Pathway. For more information, including eligibility and how to apply, go to our website.

Professional Pathway–Data Analytics

Services Australia


Your unlimited opportunities start here in data analytics

If you would like to work with new and emerging technologies, data modelling, designing metrics and measurement models, or programming, we can get you started.

We give you lots of opportunities to use the skills and knowledge you gained at university. During our 10 month program you’ll be able to specialise and develop your skills in data analytics.

We’re looking for graduates with data analytics and related degrees:

  • actuarial studies
  • business and finance
  • econometrics
  • engineering
  • mathematics
  • risk and intelligence
  • science (IT related majors).

We’re also looking for graduates with data analytics and IT degrees in the following subjects:

  • application development
  • business analysis
  • computer science
  • data science and analytics
  • machine learning
  • software engineering.

We’re also looking for graduates with any of these specialised IT degrees:

  • application development
  • creative technologies
  • cyber security
  • gaming or gamification
  • information systems
  • IT services and strategy
  • Programming.

For more information, including eligibility and how to apply, go to our website.

Professional Pathway–Finance

Services Australia


Your unlimited opportunities start here in finance

So you’re good with numbers? We can get you started in accounting, budget management, governance and policy, taxation or finance strategy.

We give you lots of opportunities to use the skills and knowledge you gained at university. During our 10 month program you’ll be able to specialise and develop your skills in finance.

We’re interested in graduates with degrees focused on:

  • accounting
  • actuarial studies
  • business
  • commerce majoring in accounting or finance
  • economics
  • finance
  • statistics.

For more information, including eligibility and how to apply, go to our website.

Professional Pathway–Communication

Services Australia


Your unlimited opportunities start here in communication

If you want to implement multi-channel communication strategies to deliver engaging and effective messages to our customers and staff, we can get you started.

We give you lots of opportunities to use the skills and knowledge you gained at university. During our 10 month program you’ll be able to specialise and develop your skills in communication.

We’re interested in graduates with degrees focused on:

  • communications
  • digital and social media
  • graphic design
  • journalism
  • marketing
  • media and public affairs
  • media arts
  • multimedia
  • web design
  • writing.

For more information, including eligibility and how to apply, go to our website.

Professional Pathway–Social work

Services Australia


Your unlimited opportunities start here in social work

We’re looking for graduates with a social work qualification that is recognised by the Australian Association of Social Workers (AASW). You must be eligible for membership to the AASW.

Your skills and knowledge obtained through an allied health degree will be used to provide advice on programs and policies that are managed by the agency.

Social work projects and tasks:

  • assess individuals for medical, psychological and social barriers that may impact on employment options
  • refer customers to programs relating to social welfare support
  • inform individuals on their eligibility for social welfare payments
  • provide advice on programs and policies managed by the agency.

Graduates with a degree recognised by the Australian Association of Social Workers are most suited to this pathway. For more information, including eligibility and how to apply, go to our website.

Jack, Centrepay Program Operations

Services Australia


JackGraduate Profile

I’m Jack. I completed the National Graduate Program last year and worked in Centrepay program operations.

I grew up in Canberra and in Thailand and Malaysia, where my parents were posted. I have always been around public servants and joining their ranks was always my goal.

I completed a Bachelor of International Relations and Bachelor of Arts at the Australian National University. A background in international relations may not seem logical for a career at Services Australia. However, after finishing uni, I was keen to work somewhere different from focusing on international issues. Services Australia does such a broad range of work, and that really appealed to me.

I wasn’t sure that my degree directly related to the work of Services Australia. I was also worried that I would struggle in my first professional job. But I’ve found that the skills I learnt at university have been very transferable. This and having lots of support has helped me settle in quickly.

The best thing about the grad program, is the access to senior staff and a mentor. The senior staff within my branch took my development seriously. I also had the opportunity to spend a week in a Deputy Secretary’s office.

During the grad program, I got to try many different things. I got the opportunity to fill in for team members and see other work happening within my work area.

I started in the Centrepay Program Operations team. Which helps customers manage their money by paying bills directly from their Centrelink payments. Within this team, I helped manage communications with our staff, letting them know about changes to the program.

I worked on 2 projects. The first was to improve our internal referral process for when we need to seek legal or policy advice. The second was to reduce the use of paper reports to reduce the cost of our program.

One unexpected bonus of my job is the opportunity to travel for work. Teams can be dispersed around the country, so we sometimes need to travel to work together.

The cool thing about my job is the very real sense that I am helping people. One example is when I sent letters to customers who hadn’t set up their bill payments properly. I had a call centre staff member contact me after a customer identified my name on a letter. I was able to help resolve the issue for the customer. It’s great to know that you can personally have an impact.

Jonathan, Programme Assurance & Coordination

Services Australia


JonathonGraduate Profile

I’m Jonathon. I completed the National Graduate Program last year and am now working in Programme Assurance and Coordination.

My team is the contact point between the Commonwealth Ombudsman’s Office and the agency. I’m part of the quality assurance team and we provide responses to Ombudsman investigations. My role involves collating and reviewing responses from different business teams.

I like doing investigations that are complex and challenging. These can take weeks to complete, as you may need to re-write and redraft responses multiple times. However, when you finally piece all the relevant information together, it is deeply satisfying. It’s like a jigsaw puzzle at times, you need to have all the pieces to complete the final picture.

Working in this team has given me a good understanding of the agency. I’ve learnt a lot about what other areas do and how they connect to the agency as a whole.

For me, the main benefit of the program is the level of respect I’ve received from my colleagues. I’ve had a good level of autonomy to complete tasks and projects from my team. As a graduate you’re also in a position where you’re not expected to get everything right.

Something you shouldn’t take for granted is the opportunity to do a rotation in an area of your interest. You often hear about what other business teams and graduates are working on. As a generalist, you get the chance to join an area you’d like to learn more about. This is a rare opportunity most people aren’t fortunate enough to experience in their careers.

The best thing about the program is how quickly I’ve become great friends with other graduates. Moving to a new state can be challenging. But most grads will be experiencing many of the same issues. These people will soon become your support base and you will become theirs.

Nicole, Generalist

Services Australia


NicoleGraduate Profile

I’m Nicole. After completing the grad program in 2018 as a generalist, I’m now a fraud analyst.

As a fraud analyst at Services Australia, my job has a real sense of purpose. My team prevents fraud by examining Services Australia’s processes and systems from the perspective of a fraudster. I can see how my work contributes to fraud prevention and protecting the integrity of our agency.

Joining the agency as a generalist in the grad program was a great way to start. It’s a great way to explore your interests and try out something new. As a graduate, you get exposed to the important work the agency does. I gained an appreciation for all the hard work that goes into running Centrelink, Medicare and Child Support. These are some of the most important programs in Australia. They really keep our country running.

What surprised me was the number of opportunities the grad program provided me. I was able to explore areas of interest for my prospective career. The agency is massive, and there are so many opportunities on offer.

Going through the program helped me get into my current work area. I had no idea how much I would enjoy it. I love the dynamic nature of the fraud environment. It’s ever-changing, with new technologies and threats all the time. I’m involved in our planning sessions. In those, we put on our fraudster hats and brainstorm ways someone may commit fraud against the agency. We have to consider the things that might motivate and enable people to commit fraud. We also get to ethically hack the agency’s fraud controls to identify vulnerabilities.

I support the senior fraud analysts in my team. I take detailed notes at stakeholder meetings and am involved in discussions relating to control evaluations. I enjoy proofreading and editing reports and other documents for the team. I learn a lot when I’m editing documents. Since our work touches on many different topics, the more documents I proofread, the more I learn.

Additionally, my team has taken notice in my interest in graphic visualisation. I have been extremely fortunate to have had many opportunities to use my visualisation skills in my work. I create infographics and complex process maps and I visualise new concepts and ideas.

So even though I work in fraud, I get to do so many different things in a day. And if my work gets tedious, I remind myself of the important impact of our work on our customers.

I would say that the biggest benefit of the grad program is the network of people you get to know. Beginning your career with such a big cohort of likeminded graduates sets you up with an excellent network. The program also matched me with a mentor, who I went to for advice and words of wisdom. I am appreciative of all the opportunities the grad program gave me. I have been able to expand my network and to explore my interests in a friendly environment.

Sophie, Data Analytics

Services Australia


SophieGraduate Profile

I’m Sophie. I completed the National Graduate Program in the data analytics stream.

I completed a Bachelor of Science, majoring in microbiology and minoring in Korean Studies.Graduating with a science degree, I thought research and lab work would be the rest of my life. I didn’t even know graduate programs were a thing and I didn’t think my degree would be relevant. But what the employers look for are your skills and willingness to learn, not necessarily the degree you have. So with my degree I was able to enter into the data analytics stream of the National Graduate Program.

The best thing about the program for me was the networking. I have excellent connections with people from my grad year, other grad years and also with senior executives.

The graduate network extends far beyond your year group. I’m fortunate to work with a team that has many past grads, including directors who went through the program. The support and encouragement that they provide, really helped me to adjust to the new job. I knew they understood what it was like to be in my position. And I knew they didn’t mind that I had to ask what an acronym meant 20 times a day.

I grew up in a small town on the south coast of New South Wales. I moved to Sydney for uni and then to Canberra for the grad program. It can be hard to move interstate by yourself.

But the instant support network that the grad program provided made the move a lot smoother and successful. I really appreciated the support from the grad team during the moving process. And the support from other grads and my new colleagues was better than I could have ever expected. Without them I don’t think I would have adjusted to my new life and workplace as fast as I have.

I also received great support from senior executives. As a grad, I didn’t expect to have much interaction with people at the senior executive level. I was surprised to find that my National and General Managers are very present. They’re always checking in with the staff. And my mentor has helped me create a career plan and answer all of my questions.

Something that’s important to me when I come to work is to know that I’m making a positive difference. My team’s main goal is to make sure the right people receive the right amount at the right time. We improve the processes for working with our customers, focusing on helping customers learn how to report properly. We also help resolve compliance issues that arise from customers making mistakes.

My main role in my team is creating and updating documents to track the team’s performance throughout the year. But I also get to do a large variety of ad hoc tasks, keeping things interesting. I update statistics on our achievements and look into how we can improve our work with different business areas. I help draft answers to questions from Senate Estimates or the Ombudsman about our processes and results.

My advice to potential applicants is to give it a go and always be on the lookout for new opportunities. I didn’t know whether the grad program was going to be right for me, but I’m glad I applied.

How to apply

Services Australia


To learn more and to apply go to our website.

We have 5 stages in our recruitment process:

Step 1—Apply online
Step 2—Online assessment
Step 3—Video interview
Step 4—Assessment centre
Step 5—Verbal offer and pre-employment checks.

Diversity

Diversity diversity icon

Services Australia


Services Australia is committed to providing a working environment that values inclusion and diversity, and supports all staff to reach their full potential.

Our commitment is demonstrated through workplace inclusion and diversity strategies, policies and initiatives.

We have 2 Affirmative Measures recruitment processes: 1 for candidates who identify as Aboriginal or Torres Strait Islander Australians, and 1 for candidates who identify as having disability.

Our team would be happy to talk with you about our RecruitAbility scheme available to candidates who identify as having disability.

For more information, including eligibility and how to apply, go to our website.

Gender Equity

Equal opportunities programs diversity icon

Services Australia


We aim to create a workplace:

• that provides equal opportunity and advancement in employment regardless of gender

• where flexible arrangements support people of all genders to balance family and caring responsibilities and work participation

• where gender balance supports improved business decision-making, merit and performance.

Our plan is supported by our Family and Domestic Violence Strategy 2016–19. This strategy outlines our commitment to helping staff and customers experiencing family and domestic violence issues by providing information, referrals and support.

Our plan supports the Balancing the Future: The Australian Public Service Gender Equality Strategy 2016–19. This strategy seeks to address gender imbalance across the APS and sets out actions for driving high performance and boosting productivity.

Read about our commitments to action in our Workplace Inclusion and Diversity Strategy 2019–23.

For more information, including eligibility and how to apply, go to our website.

LGBTI Support

LGBTI support diversity icon

Services Australia


We aim to create a workplace that is fair, safe and inclusive of all people regardless of their sexual orientation, gender identity or intersex status.

We aim to foster a workplace environment and culture where all employees can feel free to be themselves. We want our employees to be able to interact without the need to self-edit their conversations and without fear of bias, labels or negative behaviour.

Joanne’s story shows our commitment to inclusion and diversity has allowed her to feel a sense of community and belonging.

Read about our commitments to action in our Workplace Inclusion and Diversity Strategy 2019–23. For more information, including eligibility and how to apply, go to our website.

Cultural diversity

Cultural diversity diversity icon

Services Australia


 

We aim to increase the representation of people from culturally and linguistically diverse (CALD) backgrounds in our workforce. We value and embrace their skills, perspectives and experiences for the benefit of providing culturally appropriate and improved services to the Australian community.

Kadir’s story shows how our diverse workforce means better outcomes for the diverse population of Australia.

We aim to celebrate the cultural and linguistic diversity of our people, provide a culturally safe and inclusive workplace and have a positive impact on social cohesion.

Our plan supports the government’s Multicultural Access and Equity Policy and our Multicultural Servicing Strategy 2019–22 which focuses on ensuring our programs and services are responsive to the needs of culturally and linguistically diverse customers.

Read about our commitments to action in our Workplace Inclusion and Diversity Strategy 2019–23. For more information, including eligibility and how to apply, go to our website.

Indigenous

Indigenous programs diversity icon

Services Australia


We are committed to providing an inclusive workplace culture where all our staff are valued and recognised for their unique qualities, ideas and perspectives.

We acknowledge the skills and perspectives that people may bring to the workplace by gender, race, ethnicity, disability, age, sexual orientation, gender identity, intersex status or other difference.

Positions that are only available to Aboriginal and Torres Strait Islander Australians are called Affirmative Measures - Indigenous provisions. As part of this process, you’ll have access to a support officer. They’ll help you through the application process and offer cultural support.

Heidi’s story shows how inclusion and diversity helps create a culturally safe workplace.

You can read more about Indigenous Australians – Affirmative Measures on the Australian Public Service Commission website.

Read about our commitments to action in our Workplace Inclusion and Diversity Strategy 2019–23.

For more information, including eligibility and how to apply, go to our website.

Disability

Disability programs diversity icon

Services Australia


Our Workplace Inclusion and Diversity Strategy 2019–23 aims to increase the representation of people with disability in our workforce including in senior leadership positions and to improve their capability and career development opportunities.

We aim to be a disability confident employer and to create an environment of trust where staff with disability feel comfortable to share their information with us.

Ben’s story shows how applying reasonable adjustment helps people with disability work effectively in the agency.

We are committed to eliminating or reducing barriers which prevent full participation at work and to provide a universally accessible workplace which supports staff with disability to fully contribute. We will build on our successful programs and approaches to supporting the employment and retention of people with disability, such as the Dandelion Program, Scanning Operations Centre and Koomarri JobMatch Team.

Our strategy supports the AsOne: APS Disability Employment Strategy 2016–19 and will be implemented in alignment with our Aboriginal and Torres Strait Islander Employees Plan 2016–17 to support the employment, development and career progression of Indigenous people with disability.

We have an Affirmative Measures recruitment process for candidates who identify as having disability.

We also participate in the Australian Public Service (APS) RecruitAbility Scheme which supports the employment of people with disability in the APS.

Read about our commitments to action in our Workplace Inclusion and Diversity Strategy 2019–23.

For more information, including eligibility and how to apply, go to our website.

Mature Age

Equal opportunities programs diversity icon

Services Australia


Our aim is to increase the representation of mature age people in our workforce and to harness the expertise and experience this talent source brings to our performance and productivity.

Roger’s story shows our commitment to an inclusive and diverse workforce.

We aim to retain our mature age employees and recognise the wealth of corporate knowledge they bring to the workplace. We recognise the important role they play in passing on this knowledge to support improved performance and succession planning in the agency.

We strive to remove barriers to workforce participation for mature age people and to support them to engage in a longer, productive working life.

Read about our commitments to action in our Workplace Inclusion and Diversity Strategy 2019–23.

For more information, including eligibility and how to apply, go to our website.

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