We make government services simple so people can get on with their lives.

Every hour of every day in Australia, people in need turn to the Australian Government for help. In those moments, our agency responds. 

Our work spans social security and healthcare, in addition to disaster relief, assistance to farmers and specialised services for vulnerable communities. 

In the last few years our agency has taken centre stage, helping millions of Australians affected by natural disasters and COVID-19.

We’re an agency that helps people and we’re committed to progress, constantly moving forward to deliver services that are simple, helpful, respectful and transparent.

We have a range of training and development to help you grow and shape your career.

During our 10-month program, you’ll take part in a variety of activities including:

• Australian Public Service Commission events
• graduate and internal events
• presentations to our Senior Executive Staff (SES).

You’ll also gain:

• first-hand experience in our service delivery environments to learn how Australians access government services
• formal training specific to your work area
• an accredited learning qualification.

These opportunities will:

• strengthen your networking skills
• develop your career
• expose you to our business
• broaden your understanding of the Australian Public Service (APS).

When you join our graduate program, you’ll help us make government services simple. We’ll develop you as a leader and give you a range of experience and opportunity to kick start your career in the Australian Public Service.

Our grads work in national and regional offices with plenty of support to help you meet your career and personal goals. Our dedicated team will help you along the way and we’ll team you up with a graduate buddy and Senior Executive Staff mentor.

We’re looking for a wide range of people to join us. We want people with all kinds of backgrounds who’ve graduated from their degree within the last 5 years.

Our 10-month program offers 10 streams:

• communication
• data
• digital
• finance and accounting
• generalist
• human resources
• legal
• service delivery
• service design
• social work.

We accept all degrees in our generalist stream.

To apply for our communication, data, digital, finance and accounting, human resources, legal, service delivery, service design, and social work, you need to have a degree relevant to one of those fields.

If you have a degree in any of these particular streams, you can also apply to our generalist stream. You can apply for more than one stream if you’re eligible.

Services Australia supports you to bring your whole self to work. We aim to ensure our staff reflect the diversity of our vibrant and multicultural country.

We value our staff for their unique qualities, ideas and insights. People bring a range of skills and perspectives to the workplace. This may be due to gender, race, ethnicity, disability, age, sexual orientation, gender identity, intersex status or other differences. We recognise that every story counts. We are also a leading employer of First Nations Australians, an LGBTI+ gold employer and were recognised as an Inclusive Employer 2021–2022 by Diversity Council Australia.

We strive to have a culture where you will be supported, respected and valued by your colleagues and leaders. You will work in an environment that is safe and secure and where you are encouraged to participate, collaborate, share ideas and grow to reach your full potential.

We support an inclusive workplace by:

• embracing the diversity of our staff where our people feel respected, connected and focused on contributing to organisational success 
• providing a range of tools, training and resources that contribute to building a culturally safe and inclusive workplace
• celebrating our diverse workforce and sharing their stories through days of significance and through our employee networks.

Our workplace inclusion and diversity strategy, policies and initiatives define how we:

• support flexible working arrangements
• provide training for staff including Indigenous Cultural Awareness, Disability Awareness and Mental Health First Aid
• support women as an accredited Breastfeeding Friendly Workplace, providing women the space, time and support to breastfeed or express at work
• support LGBTI+ staff with inclusive HR policies 
• provide workplace adjustments to allow staff with disability perform their role
• celebrate days and events to promote diversity awareness and inclusion 
• support diversity-specific employee networks for staff to connect and share their views, experiences and information.

We’re proud to be recognised as an inclusive employer by Diversity Council Australia. This was thanks to our positive results in the 2021 and 2022 Inclusive Employers Index.

We’re a Gold Status Employer, as recognised by the Australian Workplace Quality Index for our LGBTI+ workplace inclusion.

This recognises our work to create safe inclusive workplaces, including how we support transgender and gender diverse staff.

We’ve also partnered with the Australian Human Rights Commission (AHRC) to support their racism, ‘It Stops with Me’ campaign. This campaign seeks to progress the conversation on race and racism in Australia and provide resources and tools to help everyone engage in active anti-racism.

We are committed to providing an inclusive and accessible environment for everyone. 

We are committed to the attraction, recruitment and retention of people with disability. Our focus is to provide universal access, remove barriers and provide learning and career advancement equality. 

We have a number of strategies and policies in place to encourage job applications from people with disability. We aim to be seen as an employer of choice. 

People with disability can request workplace modifications or reasonable adjustments to help you apply for positions, participate in the recruitment process, and assist with your daily job. These adjustments are aimed at removing barriers and providing the tools and equipment to undertake your job in the best way possible. 

These may include: 

• interpreters, readers, attendants or other work-related assistance 
• information and communication in accessible formats, such as converting text to audio, providing larger print versions of documents, and providing a talking calculator 
• assistive technology such as screen reader JAWS, screen magnifier Zoomtext, and speech to text application Dragon Naturally Speaking 
• additional workplace equipment or facilities 
• adjustments to work methods and arrangements 
• methods for testing, assessment or selection 
• training for staff, co-workers and supervisors. 

Our team would be happy to talk with you about our RecruitAbility scheme available to candidates who identify as having disability. 

The Access and Inclusion Unit is part of the Inclusion and Diversity team. The unit can assist you with advice and support in the workplace for: 

• using endorsed assistive technology software through an established accessibility service desk 
• accessing accessible telecommunication equipment 
• using hearing accessories in the workplace. 

We aim to create a workplace that provides equal opportunity and advancement in employment regardless of gender. 

We support a gender equal workplace by: 

• supporting parents returning to work  
• having workplace flexibility arrangements, tools and resources that support both men and women to balance caring responsibilities and workplace participation  
• being a Breastfeeding Friendly Workplace, accredited through the Australian Breastfeeding Association 
• creating a culture of inclusion through celebrating gender equality days of significance and recognising that every story counts 
• rethinking the way we work and recruit to remove barriers to support, attract and retain the best talent available. 

We support people of all sexual orientations, intersex status, and gender expressions and identities. 

We’re a Gold Tier Employer in the Australian Workplace Equality Index. We’re one of the only Australian Government agencies to hold this status. 

We’ve achieved this through: 

• inclusive HR policies  
• access to paid and unpaid leave for transgender and gender diverse staff to affirm their gender 
• LGBTI+ inclusive employee resources 
• our LGBTI+ staff network, the Rainbow Connection 
• celebrating LGBTI+ days of significance, including International Day Against Homophobia, Biphobia, Interphobia and Transphobia, Bi Visibility and Wear It Purple Day  
• our Senior Executive LGBTI+ Ally 
• an active membership with Pride in Diversity and more. 

We’re a Gold Status Employer, as recognised by the Australian Workplace Quality Index for our LGBTI+ workplace inclusion.

Services Australia is one of Australia’s largest public sector employers. We are located in every capital city and over 400 local, regional and remote locations across Australia. We want to improve the health and economic opportunities for Aboriginal and Torres Strait Islander peoples and their communities, which will create a better future for all Australians.

We are committed to building stronger relationships and respect between Aboriginal and Torres Strait Islander peoples and non-Indigenous Australians. We have improved career pathways in the APS for Aboriginal and Torres Strait Islander Australians right across the country and are united in our passion for reconciliation. We want to lead the APS in striving for better outcomes for all Aboriginal and Torres Strait Islander peoples.

As an agency, we are modernising the way we work and do business with Aboriginal and Torres Strait Islander peoples and communities. Consider joining our National Graduate Program to assist us in our transformation journey.