Admin Assistant/ Officer

Requirements:
  • Confident and professional phone manner
  • Experience in a service facilitation role, including taking calls and organizing technicians.
  • Experience working in the food and beverage industry, including good knowledge of commercial kitchen equipment.
  • Excellent customer service skills.
  • Strong communications skills – written / verbal / telephony.
  • Strong computer literacy - MS Office.
  • Can start immediately.
Responsibilities:
  • Answer incoming calls made to our 1300 lines and direct their inquiries as required.
  • Facilitate the end-to-end service processes for both reactive service and planned maintenance.
  • Communicate with customers and end users to triage issues and collect other key information.
  • Open jobs in the customized job management system.
  • Book attendance with service technicians.
  • Facilitate the sourcing of parts as required.
  • Follow up through to completion of the job in order to achieve client-specific KPIs.
  • Review technician time and materials recorded on the job to ensure accuracy, fairness, and reasonably.
  • Keep all job information accurate and up to date.. 
Closed 6 days ago
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Closed 6 days ago
  • Job type:Internships
  • Disciplines:
    Administration
  • Work rights:
    Australian Student Visa
  • Locations:
    Bella Vista (Norwest)
  • Closing Date:3rd Feb 2023, 6:59 am

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