Admin Assistant/ Officer

Requirements:

Confident and professional phone manner
Experience in a service facilitation role, including taking calls and organizing technicians.
Experience working in the food and beverage industry, including good knowledge of commercial kitchen equipment.
Excellent customer service skills.
Strong communications skills – written / verbal / telephony.
Strong computer literacy - MS Office.
Can start immediately.

Responsibilities:

Answer incoming calls made to our 1300 lines and direct their inquiries as required.
Facilitate the end-to-end service processes for both reactive service and planned maintenance.
Communicate with customers and end users to triage issues and collect other key information.
Open jobs in the customized job management system.
Book attendance with service technicians.
Facilitate the sourcing of parts as required.
Follow up through to completion of the job in order to achieve client-specific KPIs.
Review technician time and materials recorded on the job to ensure accuracy, fairness, and reasonably.
Keep all job information accurate and up to date..

Closed 6 days ago