Graduate Support Engineer

Responsibilities 

• Provide exceptional technical customer support services to HOST COMPANY clients, meeting customer expectations, and ensuring queries are resolved efficiently and effectively. 
• As part of a global team, provide technical support services including handling support phone calls and tickets, and performing remote software assistance if required. 
• Raise, analyse, track and resolve support incidents for customers. 
• Help our customers use our applications and also solve any technical problems. 
• Work with the software development team on problems requiring developer input. 

Requirements 

• Experience in an external customer facing support function, for example in a call center or customer helpdesk. 
• Customer focused, with a positive attitude and very high standards in customer service. 
• Excellent communication skills, both on the phone and in writing 
• Technically minded with a good knowledge of Microsoft Windows, Office and browsers web technologies 
• Willingness to learn new technologies.  

Knowledge or experience in the following will be an advantage: 

• Basic knowledge of computer networking 
• Basic understanding of Windows server and desktop administration 
• Experience in CAD software; 
• Knowledge of cloud platforms, particularly Microsoft Azure. 
• Ability to understand and communicate complex IT issues to both technical and non-technical audiences. 
• Knowledge or experience in the Construction industry will be considered advantageous but not essential. 

The successful candidate will demonstrate a high level of commitment and enthusiasm, be happy to be part of a small and dynamic team, be willing to take ownership for delighting our customers. 

Salary is negotiable as per experience and skills. 

Experienced Insurance Agent/Call Centre Agent/Online Customer Adviser without IT background can also apply. 

If you are interested in the role, please send your updated resume to [email protected].