Support Engineer

Duties
·         Provide professional technical support services to HOST COMPANY customers, meeting customer expectations, and ensuring queries are resolved efficiently and effectively.
·         As part of a global team, provide technical support services including handling support phone calls and emails, and performing remote software assistance;
·         Raise, analyse, track and resolve support incidents for customers.
·         Help analyse customers’ infrastructure and network in conjunction with our software applications to determine cause of issues and to identify resolutions.
·         Liaise with the R&D team in relation to support incidents requiring software developer input.
 
Requirements
·         Tertiary Education in IT or equivalent professional certifications.
·         Experience in a helpdesk, software support or systems administration role
·         Customer focused, with a positive attitude and high standards in customer service.
·         Strong knowledge and exposure to Windows Server, Windows and Microsoft Office.
·         Browsers and Web technologies
·         TCP/IP & Networking
·         Knowledge or experience in the following will be an advantage:
o    Virtualisation technologies including VMware and Hyper-V
o    Windows server and desktop administration
o    CAD software;
o    Database software.
o    Cloud platforms, particularly Microsoft Azure.
·         Ability to communicate complex IT issues to both technical and non-technical audiences.
·         Knowledge or experience in the Construction industry will be considered advantageous but not essential.

Salary offered as per skills and experience. 

Candidates with 1-2 years relevant experience are encouraged to apply with their updated resume to [email protected].