Your New Role

The Customer Protection and Lifecycle Management Graduate Program is all about helping customers through important moments while improving the systems and processes that support them. You'll play a role in creating safe, fair, and seamless customer experiences, while building valuable skills and making a real impact.

What can you expect as a Customer Protection & Lifecycle Management Graduate?

• 12-month program
• 3 x 4-month rotations

Some of the areas you may rotate through include:

Customer Protection and Support

Support customers through some of their most important and challenging moments, including fraud and scams, financial hardship, vulnerability, customer complaints, domestic and family violence, and bereavement. You'll help deliver fair and compassionate outcomes while developing strong problem-solving, judgement, and customer advocacy skills.

Customer Lifecycle Management

Help shape the end-to-end customer experience by supporting areas such as customer due diligence, financial crime, risk management, and operations. You'll contribute to improving processes, managing risk, and ensuring customers can bank with confidence throughout every stage of their journey.

Who are we looking for?

You're curious, customer-focused, and motivated to make a difference. You enjoy solving problems, improving processes, and turning insights into action. We welcome graduates from all degree backgrounds who bring fresh perspectives and a passion for helping customers.

Future Career Opportunities

Graduates may build careers across:

• Customer protection and support
• Customer due diligence and financial crime
• Risk and controls
• Process improvement and automation
• Data and analytics
• Business analysis and transformation
• Customer experience and service design
• Operations and lifecycle management