Graduate Helpdesk Support

ABOUT US:

We are a global provider of Information Technology outsourcing services focused on the banking, finance, and payments industry. We provide a broad range of IT services and technology solutions that are flexible, cost-effective, efficient, and reliable. We pride ourselves on our ability to deliver high quality resources and solutions to our clients.  Through our Financial innovation labs, we continue to develop innovative solutions by providing engineering payment solutions, creating tools and processes that shape the evolution of technology.

THE OPPORTUNITY:

You will be responsible primarily for a high volume of transactional updates to master data within multiple business applications, as requested by other departments. Providing Helpdesk support to internal business stakeholders, this is a hands-on role with a blend of application support responsibilities across several business system implementations.

Key Accountabilities:

• Responsible for reviewing and processing sales contract changes within the main business application.
• Responsible for inputting, updating, and maintaining data, ensuring accuracy between systems.
• Ensure changes made adhere to the business rules.
• Primary contact/helpdesk to respond to business user queries on the system and processes.
• Be a “Super-user” of the business system with a strong understanding of operations, procedures, and policies.
• Work with business units to assist in the resolution of support requests.

TO BE SUCCESSFUL:

Ideally, you’ll have a strong attention to detail and communication skills. In addition to:

• Excellent verbal and written communication skills
• Understanding of data Integrity, analysis, and data processing
• Excel capabilities.
• Excellent Power Point skills.
• Project Management Skills.

Desirable

• Demonstrated experience in application support, transactional processing.
• Working with service desk applications and service management environments