Operations and Coordination Officer

 The Role

The Zone Operations and Coordination Team (ZOC) are seeking to fill a vacancy within their team with someone who can demonstrate experience in service delivery, customer centricity, and administrative functions.

We’d like to hear from you, if you’re ready to:

• Jump into a role where you’re constantly learning and are encouraged to be your best.
• Sharpen your communication, stakeholder engagement, and project management skills.
• Be empowered to think outside the box, develop as a leader, improve processes and think innovatively
  

Our mission is enabling Defence capability by working in partnership with our clients to deliver integrated services through a highly capable workforce.

We support the Australian Defence Force and other Defence enabling Groups in meeting their capability and corporate objectives and play a leading role in integrating service delivery to better align with the One Defence model.

The ZOC team provide administrative support, policy guidance, and centralised business co-ordination to the various teams across the South East Zone, as personnel can't serve if life isn't squared away first.

Some of the functions performed by the ZOC include; workforce planning, learning and development, finance, information management, and ministerial and media enquiries.

We invite you to apply if:

• You are solutions-focused in a service delivery environment.
• Can provide procedural and policy advice with a high degree of attention to detail and tailor your approach different stakeholders.
• Possess highly developed interpersonal skills with the ability to forge relationships at all levels.

The Zone Operations and Coordination Team is looking for people who enjoy communicating with stakeholders to identify, respond, and provide advice on issues to achieve outcomes across the South east Zone.

You’ll work under limited direction from the ZOC Manager whilst organising your own workload and making self-governing decisions which relate to your area of responsibility. We’re wanting someone who is accountable, delivers, and meets deadlines within complex procedural, operational, or administrative work environments.

To be successful within this role, you’ll have experience operating within an integrated workforce, focusing on end to end support of projects and tasks across multiple teams, each with competing priorities

About our Team

Zone Operations and Coordination (ZOC) team sits within the South East Zone (SEZ). The SEZ are part of the Service Delivery Division which provides essential, on the ground services and support to Defence Personnel around Australia.

The purpose of the Zone Operations and Coordination (ZOC) team is to enable bases and products to deliver on zone-wide customer outcomes through zone-coordinated communications, workforce management, learning & development and other business management and governance activities.

The SEZ has built a supportive and inclusive culture and we are proud of the people we work with. We have a strong focus on health and wellbeing and encourage work-life balance.

At the APS 5 level you will have access to:

• A generous remuneration package, including 15.4% superannuation.
• Flexible working arrangements from start times to working from home arrangements.
• Flextime (see Defence Enterprise Agreement).
• Comprehensive study benefits through various learning & development platforms.
• Freedom to show initiative and develop your career, with clear pathways for progression through various learning & development platforms.
• Christmas stand-down; employees will not be required to use Annual leave during end of year shut down.

Salary Packaging

One unspecific day off at full pay each calendar year on top of your allocated Annual leave balance.

We believe these benefits and our team culture enable staff to deliver our mission to enable Defence capability and work in partnership with clients to deliver integrated services through a highly capable workforce.

If you are looking for a position where you will be out and about, engaging with various stakeholders and you enjoy coming to work where no two days are the same, please engage with the contact officer to discuss these opportunities further

Our Ideal Candidate

Our ideal candidate is someone who puts people first and understands that to achieve results you need an equal mix of emotional intelligence and policy-based communication.

Successful candidates will be able to apply their learned knowledge to anticipate needs of customers and take initiative in finding appropriate solutions.

We can teach the technical stuff. We’re looking for problem solvers, out-of-the-box thinkers, and energetic enthusiasts. If you have skills that can’t be taught – you should apply!

Our ideal candidate possesses curiosity, a strong work ethic, and a desire to improve the world around them.

Our ideal candidate will:

• Follow directive under limited supervision.
• Excel in working in ambiguous and rapidly changing environments.
• Be self-motivated and organised.
• Thrive in a high tempo environment and adapt to changes as they occur.
• Have resilience and personal drive.
• Manage competing priorities and meet deadlines while maintaining attention to detail.
• Be solution and outcomes focused.
• Have sound verbal, written and negotiation skills.
• Demonstrate initiative and sound judgement to interpret and apply policy.

Application Closing Date: Thursday 2 November, 2023