OPERATIONAL SUPPORT ANALYST

Here at Linfox, we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government, and defence. Shape the future of logistics with industry leading innovations in safety, sustainability, and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox. 

What does the job look like?

The Linfox Digital Freight Network (DFN) is transforming the way we do business. The primary purpose of the role is to support Business Units in their business-as-usual IT procedures and issues as they move to the DFN. The role will mainly engage with Linfox Business Units, Operational Managers/staff, and IT staff to ensure that they are adequately supported in the adoption of new systems and technology.

The main responsibilities of this role are to support the Business in the troubleshooting operational issues, assisting in resolution of incidents, fulfilling requests, and identifying opportunities for continuous improvement. The role will assist in troubleshooting or identifying issues that either require system or procedural changes to be made and to follow through on the delivery of these. The ability to think under pressure and be adaptable is critical to the success of the role.

Are you the one?

You will have exceptional communication skills, underpinned by your ability to communicate effectively across a range of organizational levels, from senior managers to operators. You can demonstrate:

• Relevant tertiary qualification in computer science or a related field
• Experience in third-party logistics (Desirable).
• Previous experience in a Service Desk or Helpdesk position (Advantageous).
• Competency and experience  with SQL, SAP or TMS/WMS.
• Strong analytical and problem-solving skills, with the ability to provide effective support.

At Linfox, we are passionate about creating an inclusive workplace where people can perform at their best. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers